Job Description

We are looking to recruit an Insurance Officer in our Head Office Insurance Team, on a full-time basis.


This role would be ideal for someone working within a legal, insurance or broker claims environment looking to advance their career and knowledge; or someone within these sectors looking to specialise in claims handling.

Responsibilities of the role:

Reporting to our Insurance Manager, the Insurance Officer's main tasks will include:-


Proactive handling of Third Party Damage & Injury claims for the Company, within the terms of our insurance arrangements & departmental financial limits. The postholder will deal with all aspects of claims from intimation to conclusion. Maintaining caseload of higher value recovery cases, while providing support for the own damage recovery process & administrative assistance as required. Assisting with Operational Risk projects, preparing statistical reports & analysis & assisting other Depts. with liability or incident related queries. Deputising forthe Insurance Manager, as required.

Requirements for the role:

Whilst full training will be provided in claims handling procedures, experience of working in an insurance, legal or broker environment is essential, with claims handling knowledge or experience advantageous. Excellent communication skills, both verbal & written, as well as strong organisational skills, attention to detail & a high level of accuracy. ACII qualification (or legal equivalent), or progression towards same, would be advantageous.

What we can offer you:

36.5 hours per week, generally Monday to Friday, 9am - 5pm. Occasional flexibility may be required to meet the needs of the Dept. & business. Competitive salary, reflective of experience 35 days' annual leave FREE travel across our bus and tram network 90% discounted travel for a friend or family member Continual training and development Health Cash Plan and Employee Assistance Programme Employee benefits, discounts and rewards

To apply, please submit your CV and a cover letter explaining your interest and suitability for this role.

CLOSING DATE - Friday 30th January 2026.