Job Description

Salary

NJC11 - 28,142

Contractual hours

22.5

Basis

Part time

Hours

22.5 Hours, Permanent

Date posted

15/08/2025

Job reference

NELC400000271

Could you be the person who helps protect the council by managing insurance claims and making sure the right cover is in place when it matters most?

If you're someone who has a keen eye for detail, enjoys working with data, and thrives in a role where communication and problem-solving are key--then this could be the perfect opportunity for you.

What's

the role all about?

This is a varied and rewarding role where you'll be responsible for delivering a full range of insurance services across the council. You'll be the first point of contact for insurance queries and claims, supporting internal teams, schools, elected members, and external partners. From managing claims and interpreting policy documents to supporting procurement and renewal processes, your work will help ensure the council's insurance function runs smoothly and effectively.

What will your day look like?

Your day will be a mix of communication, coordination, and analysis. You'll monitor the insurance inbox, register new claims, and update systems like LACHS. You'll liaise with insurers, brokers, solicitors, and members of the public to ensure claims are handled efficiently. You'll assess the quality of information provided, escalate complex cases, and support the Senior Insurance Advisor with Freedom of Information requests and complaints. You'll also provide guidance on insurance queries and help promote risk management across the council.

Who are we looking for?

We're looking for someone with strong administrative experience and excellent IT skills. Although a solid understanding of insurance processes and regulations will be desirable, it is not essential and we will provide you with extensive training on insurance processes. You'll be confident working independently, prioritising tasks, and communicating with a wide range of audiences. Integrity, adaptability, and a proactive approach are essential.

For more information please contact:

Peter Hanmer via Peter.Hanmer@nelincs.gov.uk

Key Dates
Closing date - 7 September 2025

Interviews - 22 September 2025


We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.

You will also have access to our exclusive RewardNEL platform.

This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.

NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.

Do you need support?

If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.

Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace

Get to know us better Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.

We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.