Job Description

Who We Are

--------------



Wakam is a

B2B2C digital insurer

designing embedded and white-label insurance products for over 80 partners across Europe. Powered by our proprietary

Play&Plug technology platform

, we offer API-based solutions and manage fully cloud-native insurance programs.



Operating in

32 countries

and generating over

EUR900 million in revenue in 2023

, Wakam is a European leader in

digital and embedded insurance

, with a business model driven by

transparency, technology, and impact

.



We are also a

mission-driven company

, dedicated to "enabling transparent and impactful insurance" for all our partners.

About the Team

------------------



The Wakam UK Operations team is responsible for maintaining regulatory readiness, operational excellence, and resilience across all our systems and services. We ensure that our critical business operations are secure, scalable, and compliant with evolving PRA and FCA expectations. You'll work closely with internal and external stakeholders, including our third-party partners, to lead Wakam UK's operational resilience agenda.

Your Mission

----------------



As Operational Resilience Lead, you'll spearhead the development, execution, and enhancement of Wakam UK's Operational Resilience framework. You will play a critical role in aligning regulatory requirements with internal strategies, ensuring that our Important Business Services (IBS) remain within tolerances--even in disruptive scenarios.

Key responsibilities:

Framework Governance & Leadership

Own and evolve the full UK Operational Resilience framework (policies, methodologies, templates) Chair the UK OpRes Working Group and manage governance documentation Build strong cross-functional alignment across departments and third-party stakeholders

Regulatory Compliance & Communication

Ensure timely and accurate PRA/FCA communications, including breach declarations Maintain up-to-date filings and board-ready reports on Operational Resilience posture

IBS & Impact Tolerances

Conduct annual IBS reviews and impact tolerance setting Monitor and document service performance and provide insights to executive leadership

Vulnerability Assessment & Resource Mapping

Lead annual resource mapping across all IBS-related services Collaborate with third parties on vulnerability assessments and treatment plans Track remediation activities and keep criticality documentation current

Scenario Testing & Incident Management

Design and execute scenario tests, leveraging best practices and third-party collaboration Lead post-incident reviews and ensure real-time documentation of impacts

Continuous Improvement

Drive annual self-assessments and propose improvements for OR maturity Keep the knowledge base updated and represent Wakam in industry forums

What You Bring

------------------


8+ years of experience in operational risk, business continuity, or operational resilience in UK financial services Strong command of PRA/FCA regulations relating to operational resilience Proven ability to manage cross-functional governance and RACI frameworks Experience working with outsourcing arrangements and third-party risk Strong project management and analytical skills Experience with vulnerability assessments, BCP, DR testing, and reporting

? Who You Are

-----------------


Analytical and detail-oriented, with strong documentation and compliance focus Collaborative, proactive communicator who thrives in a cross-functional role Resilient and adaptable under pressure, with excellent stakeholder engagement skills Strategic thinker with strong leadership presence and ethical standards Passionate about continuous improvement and staying ahead of regulatory expectations

Why Join Wakam?

-------------------


Help build one of Europe's most innovative AI-enabled insurance companies Take ownership of a key regulatory framework in a fast-paced, tech-first environment Collaborate with an ambitious international team (UK & EU) Gain exposure to high-level governance, third-party ecosystems, and operational transformation Thrive in a company driven by transparency, autonomy, and impact

Hiring Process

------------------



We believe in keeping recruitment human and efficient. Here's what to expect:



? Initial interview with Talent Acquisition Partner

Deep-dive technical interview with our Head of Operations UK

Team interview with the Operation Team

Final interview in our London Office with Head of People UK & Head of Operations UK

Apply Now and Join the Insurance Revolution

Let's build resilient and impactful insurance together.



careers.wakam.com | #WeAreWakam

Recruitment Agencies:

Wakam has an in-house recruitment team

, which focuses on sourcing great candidates directly.

Wakam does not accept unsolicited resumes from agency or search firm recruiters

.

Fees will not be paid

in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so

please do not contact our managers directly

.

More About Us

Check out our website to learn about the 11 cultural markers that make Wakam truly special! If you're adventurous, impact-driven, and ready to shape the future of insurance, we'd love to meet you!

What Makes Us Unique:

True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat! Flat hierarchical system promoting direct impact and autonomy Monthly Free.day: dedicated time for personal growth and skills development

Lunch voucher with Swile card

A meaningful company: we became a Mission-driven company in March 2021

Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.


At Wakam, our "Free to Impact" culture is built on four essential pillars that shape everything we do :

?

Communication & Knowledge Management

Foster transparent collaboration across our flat organizational structure

Share knowledge freely in our highly collaborative environment

Contribute to our collective intelligence through open dialogue

Curiosity

Embrace our monthly Free.day for learning and skills sponsorship

Think big and challenge conventional insurance norms

Stay eager to learn and explore new possibilities

Continuous Improvement

Take initiative to transform the insurance industry

Turn challenges into opportunities for innovation

Constantly evolve our ways of working

Outcome Oriented

Focus on impact rather than hierarchy

Drive results through clear objectives and autonomy

Transform bold ideas into concrete solutions

At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.