Job Description

About the role

Our insurance sector encompassing Life Insurance & Retirement, General Insurance, and Commercial Insurance is a priority industry for PwC. With a high growth trajectory and substantial investment, this sector is witnessing unprecedented and exciting change. Our channel rotation from audit grants us unparalleled access to this dynamic market, making now the perfect time to join us!


We are seeking dynamic and experienced Senior Managers to join our Operations Transformation leadership team responsible for driving innovation and change in the sector. This is your chance to be at the forefront of insurance cost transformation, operational model redesign, process excellence and AI driven innovation.

Key Responsibilities:

Trusted Leadership:

Inspire Trusted Client Relationships: Develop enduring relationships with our insurance operations clients built on integrity, empathy and credibility that inspire high levels of trust; Empower our teams: Lead our teams of operational excellence practitioners through business development and delivery. Empower them to bring the best of themselves, be curious and deliver excellence everyday. Evolve our proposition & practice: Be part of the leadership team that evolves our operations work in the cloud native, AI assisted world we have entered. Shape the work that you deliver every day through an innovative growth mindset. Contribute to the growth of our practice by aiding recruitment, training, and nurturing team members.

Deliver Distinctive Outcomes:

Champion our growth with clients: Spearhead project proposals, generate new business opportunities, and sell work emphasising either cost transformation or insurance innovations. Masterfully manage senior client stakeholders, facilitate cross-functional communication, and drive the cultural shifts needed for a cost-conscious mindset within client organisations. Build the next generation of insurance operations: Redefine operational models with new capabilities. Re-imagine client processes with expert redesign and analytics. Guide clients in adopting new technologies, including intelligent automation using prompts and agents, with desirable experience in agentic methods. Deliver Successful Client Engagements: Lead the full cycle of client engagements, focusing on cost transformation from opportunity identification to benefit realisation in Life Insurance & Retirement, General Insurance, and Commercial Insurance sectors. Engage in dynamic and complex programme management, with meticulous benefit tracking and change management to deliver targeted cost-focused work streams.

Skills and Experience We are Looking For:

Extensive consulting proficiency in delivering operational transformations within financial services, with a specific focus on life insurance & retirement, general insurance, and commercial insurance sectors. Technical expertise in enterprise-wide analytics and departmental analyses to unveil cost transformation opportunities, utilising state-of-the-art digital tools. Operational Model Transformation Expertise including operating model design and sourcing strategies. Process Excellence Specialisation: Demonstrate deep experience of process redesign, excellence, and analytics. Proven capability in strategic cost reduction, business case development for transformative initiatives, and successfully driving associated commercials. Strong communication and networking skills to nurture sustainable relationships and champion cultural change across organisations. Proficient in understanding and analysing financial statements. Articulate writing skills for effective presentation of viewpoints in reports, proposals, and articles to win work. Dedication to personal growth and professional development by actively seeking feedback and new learning avenues. Desirable connections and experience within the insurance industry, with broader financial services experience being favorable.

What you'll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.