Job Description

13/hour | 37.5 Hours/Week | Glasgow City Centre

Location:

Glasgow City Centre

Company:

VKY Automation

Salary:

25,350

Working hours:

37.5 hours per week, Monday to Friday 9am to 8pm on a rotation

Employment Type:

Full-time

Are you an experienced Insurance Sales Advisor looking to take the next step in your career within a dynamic and growing company? VKY Automation is seeking a motivated and customer-focused individual to join our team and help drive success across our Personal Lines Insurance offerings.

About the Role

As a Personal Lines Insurance Sales Advisor, you'll handle both inbound and outbound calls from new and existing customers, providing expert advice on Home and Landlords Insurance. Your goal will be to match customers with the most suitable policies, while also identifying opportunities for upselling and cross-selling to support business growth.

You'll also be responsible for a range of administrative tasks related to policy management, ensuring all activity is compliant with FCA regulations and aligned with our commitment to excellent customer service.

Who We're Looking For

This role is ideal for someone with at least 18 months of experience in an insurance broking environment, preferably with exposure to multiple product lines and a strong understanding of the full policy lifecycle. If you're looking to grow your skills and take on more responsibility in a fast-paced, evolving business, this could be the perfect opportunity.

About VKY Automation

Founded in 2016, VKY began as a specialist in automation technology. In 2022, a new leadership team--bringing deep experience from the contact centre outsourcing sector--steered the company toward using automation to enhance customer service delivery. By 2023, VKY re-entered the contact centre outsourcing market, combining smart technology with skilled people to deliver better outcomes for clients and their customers. Today, VKY stands out by offering people powered by technology--driving efficiency, improving customer experiences, and delivering measurable results.

We're proud to support the communities, people, and environments we work in.
Our team is based in the iconic Bothwell Street location, just minutes from major rail and bus links.

Key Responsibilities

Handle inbound and outbound calls for new business, renewals, and mid-term adjustments across Home and Landlord Insurance. Maximise sales opportunities through optional extras, cross-selling, and finance agreements. Ensure all processes are FCA-compliant and aligned with company procedures. Deliver exceptional customer service and resolve queries effectively. Liaise with insurers and partners to manage policy-related issues. Complete administrative tasks including issuing documents, verifying no claims bonuses, and processing renewals. Work towards individual, team, and business performance targets.

Ideal Candidate Profile

Minimum 18 months' experience in Insurance Sales or Customer Service. Strong knowledge of personal lines insurance products. Excellent communication and problem-solving skills. Ability to work collaboratively within a team. Proficient in Microsoft Word and Excel. Capable of multitasking and using initiative. Willingness to learn and adapt in a fast-paced environment. Experience with insurance platforms such as Open GI (preferred but not essential). High attention to detail and accuracy.

Qualifications

5 GCSEs at Grade C or above (including Maths & English). Cert CII qualification (preferred but not essential).

What's In It For You?

13.00/hour base pay

- that's

25,350 annually

Monthly bonuses -

realistic OTE 600 per month

30 days annual leave

(including bank holidays)

Full training

and clear career progression

Regular incentives

with exciting prizes

Access to Employee Perks at Work

- discounts, rewards, wellbeing support and more!

All offers subject to meeting vetting criteria

Apply Now

Ready to join a company that invests in your success?
Apply today and become part of VKY's growing team!

Job Types: Full-time, Permanent

Pay: 13.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events Employee discount Store discount Transport links
Education:

GCSE or equivalent (preferred)
Work Location: In person