Job Description

Job Category: Social Care
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Integrated Care Coordinator 8466| Temporary contract for 12 months | 27,711 to 30,060 per annum (Scale F) | 37 hours per week | Reed House, Norwich
An exciting opportunity has arisen within the Central Norfolk HomeFirst Hub Integrated Care Coordinator team for a full time Integrated Care Coordinator (ICC) on a temporary 12 month contract. Working on a rolling 4-week working pattern, this post will include weekend working.
Norfolk has a long-standing commitment to ICC roles, seeing them as essential to the development of integrated teams and ways of working. This role will see you working for the Central Norfolk HomeFirst Hub which covers Norwich as well as North and South Norfolk.
The HomeFirst Hub is an integrated team working closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, Voluntary sector and other Norfolk County Council colleagues supporting individuals on the Discharge to Assess pathway home and those experiencing complex admission avoidance situations within the Rapid Response MDT pathway. You will plan and coordinate discharges from acute hospital settings to allow individuals to return home, access reablement opportunities and support them by applying a holistic approach to making onward referrals. The model also includes supporting people in crisis already in their usual place of residence and preventing unnecessary admissions to hospitals or other settings such as care homes.
You will work alongside many different professionals and services such as Nurses, Therapists, Care providers and Social Workers, fostering and promoting multi-agency working. You will be positive, flexible and open to change which is sometimes fast paced. You will link closely with all other ICC's within the team and support the wider team demands where needed.
You will monitor the patient journey by completing desktop analysis of patient records and by making telephone contact with people we have supported. You will support colleagues to manage situations using data, system knowledge and onward referral pathways. You will work with multiple systems such as LAS, SystmOne, Optica and NCAN and will make onward referrals to external and voluntary organisations.
You will be a highly motivated and enthusiastic candidate and will have a high level of education (eg NVQ level 3, GCSE Levels or equivalent) and previous experience of working in the voluntary sector, primary care, the NHS, Social Care or a multi-disciplinary team.
A positive can-do attitude is essential alongside professional curiosity around information exchange and community resources. You will have an awareness and understanding of relevant health and social care legislation, excellent interpersonal and organisational skills along with a high level of administrative and IT skills. You will be competent at working at pace in a responsive fast paced environment.
The HomeFirst Hub operates a blended model of office base and virtual working, currently from a range of bases including the Norwich Community hospital and Broadland Business Park.
We offer a friendly, supportive team, regular supervision, and the opportunity to develop your skills and co-produce the role in line with the NHS Long Term plan.
For an informal discussion about the post and working hours please contact Leanne Woodward- ICC Team Leader for HomeFirst Hub (Central Belt) on 01603 679211.
These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
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• A

for Fire Service and Social Care Workers * Relocation expenses (where applicable)

• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full to help you demonstrate you meet the criteria. You can also find information on our here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 18 September 2025 at 23:59
All other applicants closing date: 28 September 2025 at 23:59
About Us: We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

Skills Required