Job Description

Overview

Salus Medical Services is a GP Federation formed by local practices across Aldershot, Farnborough, Fleet, Farnham, and Yateley. We hold NHS contracts supporting primary care delivery, driving service improvement, and helping practices work collaboratively with wider health and social care partners. Our services include Integrated Care Teams (ICTs), the Community Single Point of Access (CSPA), and a growing portfolio of innovative programmes.

Job Summary

The Administrator will play a vital role in supporting the delivery of care across our model - a wide-ranging portfolio of community-based services that includes triage, multidisciplinary team coordination, proactive frailty pathways, hospital discharge, and holistic patient support.

You will provide high-quality administrative support across both the Integrated Care Team, the Paramedic Home Visiting Team, and the Community Single Point of Access (CSPA), working as part of a collaborative 5-person administration team.

You will support both locality-based delivery and cross-cutting service functions with a defined portfolio of work tasks. You will be involved in frontline communication with clinicians, partners, and occasionally patients and carers.

Objectives

To work flexibly across ICT, Paramedics, and CSPA, contributing to efficient service delivery To support coordination and communication with internal teams and external partners To provide cover and capacity across the admin team during periods of leave or increased workload To contribute to service development projects and quality improvement initiatives

Key Responsibilities

CSPA (Community Single Point of Access)

Process incoming referrals and document outbound referrals Liaise with triaging clinicians to ensure all actions are accurately recorded and followed up Manage and oversee the single need caseload for the referrals hub, ensuring referrals have reached their destinations in a timely manner, reporting any missed referrals as significant events Act as a point of contact for operational CSPA queries Manage upkeep of the CSPA office, including ordering supplies and maintaining shared resources Maintain contact directories for key partners and services Participate in quality checks to validate referral activity

ICT (Integrated Care Team)

Support maintenance of the ICT caseload including records entry and partner communications Provide support to ICT clinical staff in managing daily operational issues Administer shared calendars, meeting bookings, and diary management for colleagues, as required Promotion and monitoring of the ICT patient feedback Auditing support, as required

Paramedic Administration

Support with student placement scheduling

Support with referral form completion

Ad-hoc administrative support, as required

General Administrative Support

Support administrative elements of departmental meetings and briefings Handle telephone communications on behalf of ICT/Paramedic/CSPA including referrals hub line Maintain operational supplies and IT resource availability Support coordination of team rotas in collaboration with the wider admin team Escalate office, IT, or building issues to the relevant leads

Project and Programme Support

The NHS landscape is continuously evolving, and you will support the delivery of affiliated projects as required.

You may also contribute to the development and implementation of new protocols, and service evaluation activities.

Skills & Experience

Prior administrative experience, preferably in a healthcare, public sector, or multi-agency setting Excellent communication and interpersonal skills Proficient in Microsoft 365 (Teams, Outlook, Excel, Word) Able to prioritise and manage competing deadlines Flexible and proactive, able to work independently and as part of a team Confidence in working with confidential data and clinical systems (full training provided) Driving licence and access to a car required for occasional travel This post requires that business use is added to your vehicle insurance, as travel between base locations is a core part of the role

Key Benefits

Competitive salary NHS Pension Scheme Employee Assistance Programme including 24/7 wellbeing support Comprehensive induction and full training Friendly, innovative and collaborative team environment

This job description is subject to review and may be amended following consultation with the post holder to meet evolving service needs.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 23,000.00-25,000.00 per year

Expected hours: 30 per week

Benefits:

Company pension Employee discount Free or subsidised travel Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person

Reference ID: Integrated Care Services Administrator