Job Description

Overview:

Integrated Control Centre Manager

Location

: Birmingham Airport (with occasional travel)

schedule

: Monday to Friday, with flexibility for evenings, weekends, and public holidays

Reporting to

: Director of Fleet UK&I
Responsibilities:
Leading and managing a dynamic 24/7 ICC team Overseeing telematics and camera data to improve safety and performance Liaising with senior stakeholders to report on incidents and implement preventative strategies Coordinating investigations with internal teams and external partners Designing response protocols for GSE damage, driver behaviour, and safety alerts Upholding Swissport and regulatory safety standards across operations Championing innovation and process optimisation through tech and training Shaping team development through smart scheduling, performance reviews, and mentoring

Qualifications:
Proven leadership in operations or control centre management Strong analytical skills with the ability to interpret complex data Excellent communicator and stakeholder collaborator at all levels Quick-thinking problem solver with sound judgment under pressure Experience in aviation, transport or logistics (preferred) Familiarity with telematics systems and safety technologies (advantageous)


Join a global leader where your influence directly elevates safety, technology, and efficiency across airports nationwide. Bring your strategic mindset and operational prowess to a high-impact role that makes a difference every day.

Ready to steer ground support into the future? Apply now and let's take flight together.