Job Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Integrated Facilities Manager to join the team located in Chester. The successful candidate will have the responsibility for the delivery of IFM services in a client property, within the larger portfolio of a corporate financial organisation. Based at the client office in Chester, leading a team and ensuring that all services are delivered in line with contractual commitments, with a particular focus on customer satisfaction, financial control, continuous improvement and the active promotion of a safe and sustainable environment.

Key Responsibilities:

\xc2\xb7 Responsible for day-to-day IFM management of the client\'s offices in Chester

\xc2\xb7 Integrating all functional operations (facilities, management, project management and transaction management) to achieve Corporate Workplace goals

\xc2\xb7 Provide risk management, governance and control over the services provided by local vendors

\xc2\xb7 Maintain high level client relationships with senior managers with broad regional responsibility

\xc2\xb7 Financial accountability & Financial control - actively contribution to the budgetary preparation cycle, effective management and reporting on a monthly and quarterly basis

\xc2\xb7 Full Accountability for IFM Service Delivery

\xc2\xb7 Ensure a cost effective maintenance programme for all offices, plant, systems and equipment is in place

\xc2\xb7 Manage FM standards and FM delivery through KPIs/SLAs measures

\xc2\xb7 Manage client expectations through documented monthly performance reviews

\xc2\xb7 Ensure a Business Continuity Plan is in place and it is updated

\xc2\xb7 Manage supplier partnerships to maintain service delivery

\xc2\xb7 Report writing ability adhering to both CBRE and client requirements

\xc2\xb7 Ensure projects are managed within the portfolio and delivered on time and within budget

\xc2\xb7 Demonstrate a sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy

\xc2\xb7 Ensure compliance with all legislative requirements in accordance with the CBRE Environmental Health & Safety policy

\xc2\xb7 Adopt a one-team approach through coaching, training and continuous professional development

\xc2\xb7 Ensure appropriate relationships with suppliers and business partners

\xc2\xb7 Review performance metrics; tracking, analysing reporting performance in terms of quality safety, cost, customer satisfaction and taking corrective action, with the operations team, where necessary

\xc2\xb7 Support all H&S requirements

\xc2\xb7 Support all Environmental & Energy Management requirements

\xc2\xb7 Other duties may be assigned

Essential Skills:

• Effective leader, also able to contribute to the wider team
• A highly competent operational manager who demonstrates professionalism and excellent knowledge of a multi-service business and operations, ideally gained in multi-site operations
• Experience in a customer facing role is essential
• Excellent influencer at all organisational levels with strong negotiating and networking skills
• Excellent customer service relationship builder with a passion for providing first class customer service
• Strong knowledge of Contract and Service line performance measurement procedures
• Self motivation and working under pressure to balance conflicting deadlines is essential
• Project management experience within occupied environments
• Strategic insight and strong financial management skills
• Excellent market knowledge and industry network
• Experience in business and FM management with a proven track record in business growth and development for a large and complex client
• Excellent knowledge of engineering, electrical and mechanical disciplines both within Critical and non critical environments
• Highly developed interpersonal skills and proven relationship management abilities
• Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
• Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals
• Develop and ensure high performing team. Maximize performance through quality staffing, performance management, coaching, development and succession planning
• Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports

About CBRE Global Workplace Solutions:

As one of CBRE\'s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world\'s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry\'s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune\'s \xe2\x80\x9cMost Admired Companies\xe2\x80\x9d for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol \xe2\x80\x9cCBRE.\xe2\x80\x9d

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

#GWSEMEA

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required, Bachelor\'s degree (BA/BS) preferred. Minimum of two to four years of related experience and/or training.

CERTIFICATES and/or LICENSES

CPM or RPA professional designation or candidacy preferred.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Intermediate to advanced skills with Microsoft Office Suite

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

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