Job Description

Salary

24800

Contractual hours

37.5

Basis

Full time

Region

North East

Job category/type

Governance

Date posted

08/05/2025

Job reference

REQ001896

Integrated Governance Coordinator

Full Time - Hybrid

24,800

Head Office

Are you passionate about improving healthcare quality and patient safety? Do you have a keen eye for detail and a knack for coordinating complex processes? If so, we have the perfect opportunity for you at Connect Health.

What are we looking for?

As an Integrated Governance Coordinator, you will play a pivotal role in maintaining and enhancing our clinical and corporate governance systems. You will work closely with healthcare professionals to ensure compliance with regulatory standards, promote best practices, and drive continuous improvement initiatives.

What will you be doing?

As the saying goes, no two days will be the same. Here's a brief but not limited version of your responsibilities list. For a full list, please refer to the .

Manage and respond to complaints and patient feedback, ensuring timely resolution and adherence to all relevant compliance requirements.

Coordinate the administration of incident reports, contributing to investigations as needed.

Provide administrative support for Subject Access Requests (SARs)

Provide administrative support for medicines management processes.

Liaise effectively with line managers and external stakeholders regarding complaints, feedback, and incident matters.

Conduct statistical analysis of related data, delivering regular dashboard reports to the Patient Care Committee (PCC), directors, and service managers.

Identify trends and insights from feedback and incidents and communicate key learning priorities to relevant services.

Support the delivery and implementation of learning initiatives across the organisation.

Assist in the review and management of organisational policies.

What you will bring to the role...

We're looking for people that share our vision and values to join us on our journey first and foremost, but the ideal applicant might have the following.

Experience of working with sensitive patient information

Be able to conduct statistical analysis of patient feedback, spotting trends and make recommendations

Have experience in complaints management

Galvanise resources around the patient need

Understand complex terminology

What you will benefit from...

Working within a dynamic group of clinicians and supporting service colleagues you will learn from and with them and be proud when you inspire and develop others from your expertise too. Here are the added extras to our commitment to being a great place to work.

Your Continuing Professional Development (CPD) will be a priority as we invest in your development and reward you for giving your best. The below are the added extras to our commitment to being a great place to work.

Up to 30 days' holiday (plus public holidays) and an extra day for your Birthday A minimum of 5% of working time devoted to your personal development with an in-house Learning and Development Academy offering a wide range of career pathway development opportunities. Save pennies through accessing excellent discounts via our 'Boost' Benefits, access to health service discounts and a Blue Light Card Access our employee assistance program, including virtual GP appointments, Mental Health First Aid and Wellbeing Support Sustainable Electric Car Scheme and Cycle to Work Be reimbursed for professional membership fees that are a requirement of your role Group life cover

What you need to know about Connect Health...

Connect Health is the largest and most experienced independent community healthcare provider in the UK encompassing mental health, rehabilitation, physiotherapy, tier-2 MSK (musculoskeletal), chronic pain, long Covid, First Contact Practitioners (FCP) and rheumatology services, serving over 375k NHS patients pa across 29 NHS ICBs (Integrated Care Boards)

Ready to Shape Healthcare? Join us now...

Join Connect Health, a quality-driven, people-centred, pioneering, and dynamic organisation where you can make a real difference in the lives of patients.

Our People are important to us, you will be empowered, cared for, and rewarded.

Please note if you have applied for this role in the last 6 month, your application will not be considered.

For further information, or a chat about the role please contact talent@connecthealth.co.uk