Job Description

Job Introduction

Bamboo Connect Ltd., is a global player in the mobile phone distribution industry, offering much more than just the latest devises and top-tier Grade A products. We provide a comprehensive suite of services that extends from cutting-edge fulfilment and salvage management to innovative recycling solutions. Our reach spans across continents, delivering customised solutions to clients worldwide. With Bamboo Connect, you're not just getting a product; you're joining a network committed to sustainability, efficiency, and excellence in mobile technology.
The Integrated Services Executive role involves building and maintaining relationships with key business executives, addressing client queries, managing stock levels, and following established business processes.
Resolving issues that arise throughout the process and ensuring that all teams involved meet and maintain Service Lead Agreements, ensuring smooth and timely execution of tasks and client satisfaction.

Responsibilities:

Manage and navigate multiple databases and systems, including Bamboo and client-specific systems. Build and maintain strong, long-term relationships with customers through proactive communication and dependable service. To coordinate with clients to forecast demand and confirm orders in a timely and accurate manner. Prepare and manage outbound shipments from initiation through to delivery, ensuring all customer requirements and timelines are met as well as monitoring all shipments in transit, proactively addressing delays or issues and keeping customers informed throughout the process. Monitor and manage stock levels across locations, taking action to move or repurpose obsolete or excess inventory. Monitor and manage stock levels across locations, taking action to move or repurpose obsolete or excess inventory. To support cross functional activities to drive solutions across departments. Regularly update and maintain high-quality data in activity reports (Excel) and generate various weekly and monthly reports. Respond to customer support inquiries via phone and communicate with customers effectively. Maintain and repair status reports and revise process handbooks as needed.

Experience:

Previous experience in a Customer care role is essential Proficient levels of Excel, Word, and Outlook skills are reqiured Prior experience in an administrative role is preferred

Core Values & Company Culture

As Security you are expected to uphold and promote Bamboo Connects core values:

Innovation:

Attaining a competitive advantage, enhancing value, and driving service excellence, through

INNOVATION

and idea generation

Trust:

Allowing

TRUST

to thrive in a climate of open communication, transparency, commitment, accountability, and care.

Respect:

We treat employees, clients, customers, suppliers, stakeholders, position, opinions, and the environment with total

RESPECT

.

Collaboration:

Operating as a cohesive team, where

COLLABORATION

offers the greatest sense of achievement and success.

Knowledge:

Encourage curiosity, and the acquiring of intelligence to support organisational effectiveness through

KNOWLEDGE

sharing.

We are an equal opportunities company and welcome applicants from all backgrounds.

We are not currently in a position to offer Employment Sponsorship for any of our job vacancies.