Job Description

At Open Medical, we are a team of dynamic and diverse individuals with one common goal:

improving healthcare through digital excellence

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We are digital health experts who created the award-winning Pathpoint clinical workflow platform. Our mission is to help healthcare providers streamline patient pathways and improve collaboration across different care settings through digital transformation. We foster a diverse, inclusive, and development-focused environment where our team can thrive.

Join us in shaping the future of patient care.

We're seeking a skilled Integration & Configuration Manager to join our team.

In this technical role, you'll be responsible for the full lifecycle of project delivery, from managing system configurations and technical activities to ensuring solutions meet client expectations. You'll lead by example, mentoring junior team members and collaborating closely with our engineering team to ensure successful project outcomes. If you have deep technical expertise in systems configuration and healthcare interoperability and are ready to take on an autonomous and impact-focused role, we want to hear from you.

This is a full-time, office based role in Ealing Broadway, London.

Role and responsibilities:

General:

Development and implementation of digital transformation strategies and initiatives for projects (integrations and configurations), ability to evaluate requirements and impact, make decisions on technical execution Assess issues/requests appropriately to manage challenges independently or escalate accordingly Collaborate with cross-functional teams and other supporting teams to ensure successful delivery of digital transformation projects Responsible for prioritisation of Configuration & Integrations activities and delegation of tasks to appropriate resources Manage relationships with key stakeholders and communicate technical project progress and results internally and externally when required Provide recommendations on the technical options for systems configuration and integration Contribution to development of efficient processes for integrations and configuration requests Create technical documentation / specifications Ensure executed solutions/configurations meet required standards Work with other team members to identify control gaps and implement improvements to address them in a timely manner Ownership of escalated issues: identifying problems, researching answers, and guiding clients through corrective steps Provide backup for on-call support rota Ownership of configuration repository

QA:

System testing to ensure delivery to requested specification, in particular, functional testing of configuration prior release for full QA Provide guidance on testing script scenarios, document and communicate configuration details to testers/clients to ensure those are understood and testing strategy is fit for purpose Carry out thorough testing of reported bugs (internally escalated from support team) and escalate accordingly to engineering team

Integrations:

Undertake integrations project execution on HL7 QR, HL7 MDM, FHIR and other suitable mechanism facilitated by platform configuration Develop and deliver integrations progress reports, scope and requirements documentation, and functional flow maps for undertaken projects Investigate integrations issues escalated from helpdesk and escalate as necessary Integration projects activities, lead internal and external meetings and ensure regular communication between technical and project team

Training & Management

Guide junior team members and mentor them to increase independence, responsible for technical onboarding of team members Maintain documentation on configuration and product behaviours Line management of configuration support team members

Additional responsibilities:

Creation of project deliverables, proposals, requirements documentation, reports and presentations

Knowledge & Experience

Software Development:

Minimum previous experience of three years in a software development environment is essential, preferably within the health tech sector.

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solid understanding of the software development lifecycle, quality assurance methodology and networkingknowledge is critical*, with knowledge of HL7 interoperability standards being highly advantageous.

Project Management:

Familiarity with project management methodologies and processes.

Data & Analysis:

Strong analytical skills with the ability to interpret data and facts to inform decisions.

Client & Stakeholder Management:

Experience examining client workflows and requirements to provide appropriate solutions. Proven ability to navigate conflicting agendas and align solutions with project objectives.

Team Collaboration:

Experience working with cross-functional teams and internal project stakeholders (e.g., implementation teams, engineers, analysts, subject matter experts) to ensure successful project delivery.

Google Applications:

Proficiency in Google applications, including Sheets, Slides, and Docs.

Skills & Behaviours

Communication:

Excellent communication skills, including the ability to adapt your technical communication style to different audiences. You're able to work collaboratively and influence stakeholders at all levels.

Problem-Solving:

Strong problem-solving skills with a focus on delivering value to the organisation.

Adaptability & Proactivity:

You're proactive, self-motivated, and adaptable to changing priorities and requirements. You can work independently and as part of a team, and you're comfortable working under pressure.

Leadership:

Strong leadership skills that enable you to guide and influence others.

Attention to Detail:

You have a strong attention to detail and a commitment to accuracy.

Continuous Learning:

You have a continuous learning mindset, staying up-to-date with the latest trends and technologies.

Benefits

Holiday: 33 days per year (including National and Bank holidays), which increases with tenure Private Health Insurance by Vitality, with a large number of additional benefit and discount schemes including discounted gym membership Cycle to Work scheme Access to a CPD/Learning budget Paid sickness and compassionate leave Enhanced maternity/paternity leave Salary sacrifice pension scheme Salary range 40-55k per year, depending on experience

Our Recruitment Process

Apply online via this link Once we have screened CVs we will reach out for a quick 5-10 minute call to find out a little more about you and confirm logistics. The next stage is a 15-20 minute video call with the hiring manager and member of the HR team. Our final stage is an in person interview, usually with a task to prepare and present back to the panel. We strive to keep candidates updated at all stages of the process, and respond to all applications. We estimate that final stage interviews for this role will take place around the week commencing 6th of October, or shortly thereafter.

This is a full-time, office based role in Ealing Broadway, London.

Job Types: Full-time, Permanent

Pay: 40,000.00-55,000.00 per year

Benefits:

Additional leave Casual dress Cycle to work scheme On-site parking Private medical insurance Sick pay
Ability to commute/relocate:

Ealing W5: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please confirm your salary expectations for the role (range 40-55k) Please confirm you are happy to commute to our Ealing based office on a daily basis
Experience:

Integration and Configuration: 3 years (required)
Work Location: In person