Job Description

Mitie Intelligence Services - Intelligence Hub

Company Description

Mitie was founded in 1987 and is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country. There's no limit to what you can achieve if you work for us.

Values:

The future of high-performing places

Our purpose:

our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise

to our people:

a place to work where you can thrive and be your best every day.

Our promise to our customers:

a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave:

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together; if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.

We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

This is an exciting opportunity to join Mitie Intelligence Services (MIS) as part of the Intelligence Hub, in a new role within the rapidly evolving and growing team. This role will be focused on developing, owning and delivering a dedicated and bespoke intelligence service for a governmental organisation with an extensive portfolio.





The Intelligence Hub's remit is to provide an open-source intelligence (OSINT) capability to Mitie and for Mitie's clients. The Intelligence Hub is responsible for the identification of potential threats to our clients' employees and business operations and the delivery of timely, actionable threat intelligence for the purpose of informing and facilitating our clients' decision-making process so that identified threats can be mitigated. The Intelligence Hub also provides major incident communications support in response to a significant incident and bespoke, digital investigation services in response to unique and individual security requirements.





The ideal candidate will have experience working in an OSINT, crime or security intelligence-related environment, either within law enforcement, military, government or the private sector. You will be a confident and assertive decision-maker with the ability to work in a highly dynamic, agile environment, with excellent judgment and written communication skills. Hands-on and driven, you will inspire others with your passion to provide excellent threat reporting to assist client security decision-making and improve business resilience.

Job title

Intelligence Analyst

Business area

Mitie Intelligence Hub

Job purpose

To deliver reliable, actionable intelligence concerning crime and security threats to the client in order to identify threats, vulnerabilities and risks impacting site, employee and public safety, and contribute to creating a safe and secure environment.

Reporting to

Intelligence Hub Operations Management

Direct reports

*

None

Scope of the role

Provide the highest standards of intelligence collation, evaluation, and analysis to influence key decision makers and foster key partnerships with law enforcement and other authorities when deemed necessary and proportionate to do so.

The Role - Key accountabilities and measures

Provide a dedicated and bespoke intelligence service to a governmental department



To own and develop bespoke intelligence products to support the customerandmake appropriate recommendations for the deployment of security resources based on intelligence analysis.



Develop and maintain professional relationships with the customer and gain an in-depth understanding of their operational requirements, and promote effective intelligence-bas

ed

risk mitigation strategies.



Work with the Intelligence Hub analyst team to support the identification, development, monitoring and exploitation of open-source intelligence (OSINT) sources to produce actionable intelligence packs.



Identify groups or individuals that pose a threat to client assets, and provide end-to-end case management with the potential to contribute toward criminal convictions and custodial sentences



Present intelligence and structured reporting to the client leadership and, if necessary, wider authorities.



Complete ad-hoc projects as designated by management or client on time and to a high standard of quality.



Develop and maintain professional relationships and partnerships with internal and external intelligence teams, departments and agencies to facilitate greater inter-departmental and inter-agency collaboration to disrupt and deter threats to the customers' operations.



Form and develop relationships with Police, law enforcement agencies and other partners to identify and advance the potential of prosecution and other enforcement action.



This role does not currently involve line management responsibilities, but given the expected high calibre and experience of the successful applicant, they may be expected to provide mentoring to junior employees.



Ensure compliance with GDPR and Company and Client quality standards.



Requirement to work one weekend day per month as part of a flexible working arrangement in support of the wider team.

Key Skills and Experience

Strong analytical ability.



Experience in writing strategic and tactical reports



Strong understanding of threats, vulnerabilities and risks that can impact an organisation



Excellent open-source intelligence research ability



Ability to build and maintain relationships with a strong teamwork ethic



Experience of working within a demanding, fast-paced environment



Experience of working in a controlled environment



An excellent communicator with experience in delivering oral and written presentations to senior leadership



Customer service focused



Effective communication and customer service skills



Effective communication skills, verbal and written



Reliable, flexible, and discreet



Solid organisational skills with the ability to coordinate multiple priorities and achieve deadlines



Experienced in Microsoft Office products, in particular Excel, Power BI (or equivalents), and the use of intelligence databases



A positive attitude and ability to deal with pressure professionally

Desirable Skills and Experience

Experience creating reports and communicating findings to an evidential standard



Relevant experience in the crime, security and intelligence sector



Experience operating with the intelligence cycle and familiar with UK National Intelligence Models



Degree educated or equivalent ability



Membership of a professional body



Security cleared or prepared to undertake additional vetting



Ability to work remotely as and when required

Key relationships and stakeholders

Senior client management



External partners of the client



Senior Mitie management



Mitie Security Officers



Mitie Intelligence Hub and other Mitie Crime and Intelligence functions.



External Agencies (Police and other emergency responders)