Job Description

VRF 118839

Intensive Support Navigator

Sandwell Services

27,505.32 per annum

37.5 hours per week

Permanent

Closing date- 15/08/2025

About the role

The role of the Intensive support navigator will involve identifying and engaging with customers who are eligible for the Sandwell model of support, they may be Mental health discharges, DV related or prison leavers who are rough sleeping, homeless or at imminent risk of rough sleeping; they may present as challenging and difficult; and are likely to have multiple and complex needs which make finding, securing and maintaining accommodation impossible or extremely difficult.


We are looking for individuals who will work to engage customers who have a history of disengaging from services, using a variety of techniques and approaches to build a relationship and develop a support plan. Staff will meet the customer's needs first in supporting them to reach their personalised goals, make informed decisions, and achieve a greater level of stability and independence.

What you'll be doing

Develop and maintain relationships with customers to enable person-centred support promoting choice and wellbeing. This will be done through regular contact including visits to customer's homes and appropriate community settings Be adaptive and flexible, resilient to challenges and rejections, to support the stability and progression of customers in order to achieve personalised outcomes To offer advice, guidance and support on ways in which substance misuse and other harmful activities can be practiced more safely. This includes anticipating and supporting the reduction of harmful challenges whist maximising opportunities

The role will involve working to a shift pattern offering support to customers from 8am till 8pm as well as working weekends.

Who we're looking for?

Experience or working in housing or homelessness, mental health, substance misuse, offending or another related field Persistence and determination in dealing with challenges Regularly review the person-centred support plans to update record and monitor progress of each customer. Utilising the IN-FORM system to monitor this progress. You will need to demonstrate your organisational skills and effective administrative skills Ability to manage competing priorities and work to deadlines Excellent communication skills ability to negotiate, advocate, work automatously and generate effective reports is a must. Develop both internal and external relationships with key stakeholders

Why join us?

This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.


Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:


Trustworthy Collaborative Accountable People Focused Caring in all we do

The benefits

34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Flexible Working options Learning & Development opportunities

Who we are?

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.


The Group consists of;


Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.


As a Disability Confident Committed Employer, we have committed to:


ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!


All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.


Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).


We reserve the right to close this vacancy early should sufficient applications be received.


At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.