Job Description

The Temporary Customer Service Manager will oversee daily operations within the customer service department, ensuring high-quality service delivery and team efficiency. This temporary role is suited for someone with strong organisational skills and a focus on maintaining excellent customer satisfaction within the business services industry.

• Manage the daily activities of the customer service team to meet performance targets.
• Oversee and resolve escalated customer queries in a timely manner.
• Monitor and report on team performance to ensure consistent service quality.
• Develop and implement customer service policies and procedures.
• Provide training and support to team members to enhance their skills.
• Collaborate with other departments to improve customer experience.
• Ensure compliance with company standards and regulations.
• Maintain accurate records of customer interactions and feedback.

Immediate startLooking for a inteirm position?
A successful Temporary Customer Service Manager should have:

• Previous experience in a customer service management role, preferably in business services.
• Strong problem-solving and decision-making abilities.
• Proficiency in using customer relationship management (CRM) software.
• Excellent communication and interpersonal skills.
• A proven ability to lead and motivate a team effectively.
• Strong organisational skills with attention to detail.

This role is with a small-sized organisation operating within the business services sector. The company is known for its professional environment and commitment to providing exceptional support to both clients and team members.

• An hourly rate of 20.70 to 25.30, depending on experience.
• Flexible working hours as part of a temporary contract.
• A professional and supportive work environment.
• Opportunities to gain valuable experience within the business services industry.

If you are ready to take on this exciting opportunity as a Temporary Customer Service Manager, we encourage you to apply today.

Skills Required