Job Description

Job Title:
Employee Relations Consultant
Job family:
Senior Associate, Corporate
Division:
Operations
Reports to:
Employee Relations Manager
Department:
Human Resources
No. Direct Reports:
0
Team:
Employee Relations
No. Indirect Reports:
0
Role type
Salary banding
The team/department
Describe the work of the team and the department:The Employee Relations (ER) Team is responsible for providing end to end ER support and advice to managers and HRBPs on ER cases across the Financial Conduct Authority (FCA) and Payment Systems Regulator (PSR), with oversight of applicable ER management reporting. The ER team sits within the wider HR Policy & Delivery team, which also includes HR Advisory, HR Helpline, Payroll and Benefits. The ER Consultants provide support on investigations, disciplinaries, grievances, capability cases, sickness cases, conduct-related issues and employment tribunals. Managers and HR colleagues that the team support are largely based in Stratford, East London, but could be located in our offices in Leeds or Edinburgh. The team provide advice and support via MS Teams, on the telephone, in writing or in person (depending on logistics).

What you will be doing (the role)
List the key responsibilities of this job:Case management - facilitating complex ER cases, including but not limited to investigations, disciplinary hearings, absence, appeals, grievances and performance management Project management - providing professional, customer focused and commercial expert advice across the breadth of ER-related change projects such as business restructuring & redundancy Litigation - liaising with and responding to ACAS early conciliation claims, and partnering with our external legal advisor in the preparation and defence of occasional Employment Tribunal claims Building working relationships - work with HRBPs, line managers and, where relevant, internal teams such as Legal, Risk & Compliance and Cyber & Information Resilience to resolve employee-related matters. Work with the Staff Consultative Committee, including where an employee has a companion during an ER case Management Information (MI) - contribute to the quality assurance/integrity of data in our case management system, the production of analytics (MI) on case volumes, insights and trends (for various audiences, including senior leadership), and assist in responding to Freedom of Information Requests, as required Ad-hoc ER project work - this may include providing ER advice and procuring employment law opinion on cross-function projects that may impact a number of employees Policy development and continuous process improvement - contribute to the evolution of ER policies and practices to comply with UK employment legislation and FCA/PSR requirements. This includes partnering on policy reviews and suggesting policy and process improvements based on experiences of cases and ER projects. Support the culture of continuous improvement and innovation within the wider HR Policy & Delivery team, with an ongoing focus on controls.


What you will get from the role?
Specific insights or unique benefits the role offers:An opportunity to work in a face-paced, supportive, professional environment managing often high-profile and complex cases

The skills and experience you will have
Minimum criteria
We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV. For example, 'Experience of employment law' is measurable from looking at someone's CV but 'Knowledge of HR practices' is not.
Required proven experience in a specific technical area or skill:Expert knowledge and proven experience managing the breadth of ER casework in a complex environment including investigations, disciplinary hearings, absence management, appeals, grievances, performance management, business change and redundancy, and drafting and negotiating settlement agreements Proven ability working with data and MI
Essential criteria
Required role-specific know-how, skills and behavioursExceptional communication and relationship management skills, ability to flex a personal style dependent on the audience Ability to identify and quantify risks and advise stakeholders accordingly Ability to influence and articulate arguments to gain business commitment Experience of managing the breadth of ER case work, including managing litigation and early conciliation COT3s Strong organisational, project management and analytical skills

Useful information
Please include information that would be helpful to candidatesThe assessment process will consist of an initial screening call with one our Recruitment Partners. If successful, you will be invited to attend a first stage competency-based interview. This may be followed by a second stage interview if required * Include details of any security clearance/vetting (as required)