Job Description

At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

Join us and become part of a team that's passionate about delivering unparalleled customer service and creating meaningful customer relationships!

WHAT ARE WE LOOKING FOR?

Are you a high-energy person able to process a lot of information quickly and accurately, while delivering exceptional customer experience? As a key member of our collaborative and supportive team, you will be responsible for creating lasting connections with our customers through the ordering and off-hiring processes, applying a sales mindset to ensure an excellent experience. Previous experience of working in our industry is not required, instead, we are seeking people who can bring personality and proactivity.

You will be expected to achieve our challenging key performance indicators (KPIs) to ensure customer satisfaction, operational efficiency, and the overall success of the business.

You'll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience.

WHAT WILL YOU BE DOING?

Your primary responsibilities and duties will be to:

Efficiently handle incoming orders, queries and quotes with dedication and a customer-first attitude Manage and swiftly respond to website orders and customer web charts Provide stellar support to customers through our main phone line Ensure THX's system is meticulously updated with customer account activities, including administration of off-hires/on-hires Communicate effectively with customers about orders, collections, and other activities, ensuring their satisfaction with our service Address and resolve issues with a positive and solution-orientated approach Collaborate seamlessly with colleagues across various teams to manage delivery and service efficiently Work closely with other Internal Account Managers to ensure optimised support for all customers Develop and sustain meaningful relationships with our customers Carry out all other reasonable management requests with dedication and a positive attitude

Your secondary responsibilities and duties will be to:

Support sales, transport, warehouse and workshop teams to ensure streamlined processes and optimal resource use Facilitate resource sharing between departments for a smooth and effective operation Identify opportunities to enhance accounts and share relevant information with Account Managers or Business Development Managers

What we would like to see:

Essential experience, skills & attributes for the role:

High energy levels and the ability to process a lot of information quickly and accurately Proven experience and success in a customer service environment Experience of target driven environments and delivering to targets set Experience of assessing and resolving issues Excellent communication skills, both written and verbal High level of proficiency in Outlook, Word, Excel, and PowerPoint Exceptional analytical and problem-solving skills Excellent attention to detail and organisational skills Flexible and solutions-driven mindset Excellent interpersonal and influencing skills Team player Calm and focussed under pressure

Desirable experience:

Experience of making regular, proactive calls to customers Experience of working in successful SME

WHAT WILL YOU GET IN RETURN?

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

Recharge with 25 days holiday (with Bank Holidays on top). Looking after your future with a Company Pension. Special recognition and rewards incentives, Oh, and not forgetting fully stocked food and drinks cupboards - delicious!

Full Time, Hybrid / Great Barford, Bedfordshire / Madingley, Cambridge

Working Hours: Monday to Friday

Salary: Up to 35,000

Job Type: Full-time

Pay: Up to 35,000.00 per year

Additional pay:

Bonus scheme
Schedule:

Monday to Friday
Work Location: In person