Job Description

About Us

We are an industry-leading manufacturer of award-winning windows and doors, committed to innovation, excellence, and customer satisfaction. As part of our exciting growth journey, we are expanding our team and offering outstanding opportunities for career progression.

The Role

As an

Internal Account Manager

, you will play a pivotal role in maintaining and developing strong relationships with our valued customers. Acting as a key support to our External Business Development Managers, you will liaise closely with the Order Processing Team and other departments to ensure a seamless customer experience. Your focus will be on delivering best-in-class service, supporting sales growth, and strengthening customer loyalty.

Key Responsibilities

Manage and nurture a portfolio of key client accounts, ensuring excellent service and satisfaction. Act as the primary internal point of contact for customer queries, updates, and issue resolution. Collaborate closely with the External Business Development Manager to identify and maximise growth opportunities. Support the Order Processing Team by ensuring orders are handled accurately and efficiently. Work cross-functionally with production, logistics, and technical departments to ensure smooth and timely delivery of client projects. Handle customer concerns proactively, maintaining a solutions-driven and customer-first attitude. Monitor account performance and provide regular reports and insights to the sales team. Assist in the preparation of quotes, tenders, and proposals when required. Champion a customer-centric culture throughout the business.

Requirements

Minimum 3 years' experience

in account management or sales, preferably within manufacturing, construction, or related industries. Proven ability to manage client relationships professionally and effectively. Strong communication and interpersonal skills. Highly organised with a keen eye for detail. Ability to work collaboratively across different teams. Proactive problem-solver with a positive, customer-first mindset. Experience working with CRM systems and Microsoft Office Suite.

What We Offer

Opportunity to join a market-leading, growing company with ambitious plans. Clear path for career development and progression. Collaborative and supportive team environment. Ongoing training and professional development. Competitive salary, bonus potential, and company benefits.
Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking Referral programme
Schedule:

Day shift
Experience:

Sales Account Management : 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person