Job Description

Overview of the role:

This role is responsible for managing and developing our smaller customer accounts with the aim of increasing the size of their business. It is responsible for ensuring that outbound calls are conducted regularly to potential and existing customers to develop business opportunities, increase their awareness and promote the upselling of Trutex Schoolwear products. The role will be targeted to increase the growth of sales within these accounts.

Key Responsibilities:

Day to day management of selected B2B customer accounts. Ensuring outbound business development calls are made regularly to potential and existing customers. Providing information to customers on the Trutex products available and upselling on customer accounts. Develop relationships with customers to encourage sales growth. Understanding customer needs and promoting the best products to increase orders. Setting and working towards sales targets and KPIs. Maintaining strong relationships with the sales team and work effectively together to manage smaller accounts. Liaising with the customer service team to process customer orders. Ensuring the CRM system is kept up to date. Supporting the customer service team during the back to school period e.g. taking customer calls, dealing with queries and taking orders.

Skills, experience and education requirements:

Previous experience of account management. The ability to pursue existing leads with persuasion and persistence. A self-motivated, determined attitude with a drive to succeed. Proactive with the ability to build repeat business through excellent customer relations. Ability to build relationships with existing clients. Strong attention to detail and the ability to track leads. Must be focused on success and willing to go that extra mile. Ability to work to sales targets and KPIs. Ability to manage time effectively across multiple campaigns. Team player who can challenge respectively, constructively and effectively

In return, we offer:

Contracted hours of 34.25 per week, meaning 5 pm finish Monday to Thursday with a 3pm finish on Friday Bonus scheme opportunity Company funded social events Subsides Pilates (some self-funding required) Discount off our products * Central Clitheroe location