Job Description

Internal Account Manager

At Tom White, our Account Managers create long-term, trusting relationships with our customers. The Internal Account Manager's role is responsible for the customer satisfaction and ongoing growth of the SME portfolio.

Key Responsibilities

Develop and maintain long-term relationships with all internal and external key stakeholders. Increase volume, revenue and net revenue within the account base. Responsible for retaining SME customers. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. Think strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business. Work strategically - carrying out necessary planning in order to implement sales strategies. Have an excellent understanding of the businesses' services and be able to advise others about them. Liaise with the finance team, operations, and customer services as appropriate. Foster and develop relationships with customers. Create and manage a development pipeline to meet sales targets. Negotiate pricing with customers. Take ownership and responsibility of discrepancies, ensuring any discrepancies are handled quickly and professionally to an excellent standard. Carry out sales forecasts and analysis and present your findings to senior management.

What are we looking for?

Proven track record in Business Development/Account Management. Background in solution-based selling. Commitment to delivering excellent customer service, with a genuine passion for helping customers and providing innovative solutions. Experience managing pipeline and reporting. An understanding of the importance of attaining revenue objectives. Excellent people management skills and demonstrable relevant experience. Strong analytical skills. A high level of intellect, and excellent communication skills, both verbal and written. An excellent team player, with a positive 'can do' attitude Experience of updating CRM system for pipeline management. A flexible approach to changing priorities, with the ability to manage and prioritise your workload. An excellent team player, with a positive 'can do' attitude. Exemplary verbal and written communication skills.

Why Tom White?

We believe businesses have the power to make changes. Tom White is leading the change by providing better waste management for you (our customers, our community, our employees) and the planet. We deliver our commitment to put people first, protect our planet and channel profits into purpose by following a simple principle - do what we say we're going to do.

We offer a diverse and nurturing work culture that champions our people's growth and progress. We listen to our customers and develop to better support those we rely on to grow.

We never export the materials we process outside of the UK. We invest in infrastructure that extracts waste materials to be put back into the supply chain to reduce the impact on the planet.

We channel all our shareholder revenue into front line services through our profit for purpose business model and provide expanding opportunities to grow our local community. Why do we do this? We do all this, not because we have to but because it's the right thing to do.

Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Benefits:

Company pension Cycle to work scheme On-site parking
Ability to commute/relocate:

Coventry CV6 6LN: reliably commute or plan to relocate before starting work (required)
Experience:

Account management: 1 year (required)
Work Location: In person

Reference ID: TWWIAM
Expected start date: 03/02/2025