Job Description

Our Sales Team is growing and we're seeking an Internal Account Manager to joint the team at SMI. This is a proactive and customer-focused sales role central to supporting Regional Managers (RMs) or National Account Managers (NAMs) by proactively maintaining and developing relationships with order placers and depot-level contacts across our customer base.



The position is evenly balanced -- 50% reactive and 50% proactive. On the reactive side, you will handle inbound sales enquiries, provide product advice, prepare quotations, and ensure a seamless day-to-day service experience for clients. On the proactive side, you will take a systematic approach to identifying and maximising opportunities within accounts, ensuring we are closing leakage, becoming their single source supplier, promoting new products, and aligning activity with each account's strategic objectives.



Working closely with the RMs or NAMs, you will play a key role in supporting the delivery of long-term account goals by managing the daily churn of enquiries, ensuring responsiveness, accuracy, and professionalism at all times.



We operate in a highly competitive market space, and our edge comes from the speed, accuracy, and quality of our responses. Delivering super-fast service is central to winning and retaining business: "Speed Kills, Speed Stuns, Speed equals success."

What will I be doing?

Your key duties will include:

Acting as the point of contact (after Customer Experience) for order placers and depot-level contacts, ensuring strong, professional, and proactive account support Maintaining a clear understanding of each contact's spend opportunity, identifying gaps in product penetration and working to close them Promoting new products and tailored solutions in line with account strategy Working closely with NAMs/KAMs to support strategic account objectives and ensure seamless daily management of accounts Providing insights and updates on depot-level activity to NAMs/KAMs, supporting wider business growth plans Handling all inbound sales enquiries, including those directed to NAMs/KAMs and the CX team, with a focus on speed and professionalism. Preparing and issuing accurate quotations for customer requests, from simple product enquiries to complex "specials," within agreed turnaround times. Advising customers on product ranges, branding options, and tailored solutions to meet specific needs. Managing requests for new branding on garments and ensuring requirements are captured clearly and accurately. Providing super-fast, high-quality responses to all enquiries to maintain our competitive edge. Following up on all quotations and enquiries promptly to maximise conversion and strengthen customer relationships. Proactively picking up the phone to engage customers directly, build rapport, and resolve queries faster than email alone. Using CRM as the central tool to log all enquiries, quotations, notes, and follow-ups methodically. Collaborating with NAMs, KAMs and CX, and other internal teams to ensure customers receive joined-up support and seamless service. Maintaining a thorough and up-to-date knowledge of product ranges and capabilities. Working closely with the Category Managers when suggesting solutions especially when it comes to meeting certain safety requirements Supporting continuous improvement by sharing customer insights and feedback with colleagues. Where all inbound enquiries are fully up to date, proactively making outbound calls to current customers within set criteria (e.g., lapsed customers) to generate additional business.

What do I need?

Required skills & experience:

Minimum 1 year's experience in sales support, internal sales, or a customer-facing commercial role. Strong communication skills, both verbal and written, with the ability to advise and influence. Excellent attention to detail, accuracy, and organisational skills. Proficiency with Microsoft Excel, PowerPoint, and CRM/quotation systems. Ability to manage multiple enquiries simultaneously and deliver fast turnaround times under pressure. Commercially aware with a genuine interest in providing customer-focused solutions.

Desirable attributes:

A personable, professional, and customer-first attitude. Highly responsive and proactive with a solution-oriented mindset. Strong team player with the ability to work collaboratively across departments. Adaptable and flexible in a fast-paced, dynamic environment.

How will my success be measured?

Key Performance Indicators:

All inbound enquiries/quotation requests acknowledged within 1 hour All inbound enquiries/quotation requests responded to within 4 hours with written quotation All "special" (non BAU) inbound enquiries/quotation requests responded to within 24 hours with written quotation. (Special or non BAU products is any product which doesn't appear on MY SMI) Quotes to be followed up within 24 hours, and every 48 hours thereafter until deal is closed or won All enquiries, quotations, and follow-up actions logged and closed accurately in CRM. 30 dials per day (minimum) 10 meaningful sales interactions (MSIs) per day 10 virtual customer meetings per week

Why join SMI?

SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.


By joining SMI, you will receive:



Entry into our Growth by Sharing bonus scheme following probation 25 days annual leave plus bank holidays, increasing after 3 years of service Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events 1 day WFH each week Friday 4pm finish

How do I apply?

To become an Internal Account Manager with SMI simply hit "Apply Now" and send us your CV. If you have any questions about the role, please feel free to get in touch with the Team at hr@smigroupuk.com



SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.