Job Description

Details

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Reference number

430384
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Salary

34,123 - 48,561
National 34,123-45,831


London 36,824-48,561. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Higher Executive Officer
Level 2a###

Contract type

Permanent###

Business area

OFGEM - Corporate Services - Communications and Engagement Directorate###

Type of role

Communications / Marketing###

Working pattern

Flexible working, Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

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Job summary

Ofgem is Great Britain's independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.


We are looking for a dedicated and proactive Internal Communications Manager to join our Communications team at Ofgem, the energy regulator for Great Britain. As an Internal Communications Manager (Corporate Services), you will play a vital role in supporting internal communication efforts within our Corporate Services group. Corporate Services has a critical role to play in enabling Ofgem by providing the operational and organisational foundation that allows Ofgem to succeed. You will collaborate closely with stakeholders, develop targeted communication plans, and ensure consistent messaging to keep our employees informed, engaged, and connected.

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Job description

As an Internal Communications Manager, you will have a unique opportunity to contribute to the effective internal communication within key areas of our organisation. You will work closely with stakeholders across Ofgem to understand their objectives, challenges, and initiatives. Leveraging your communication skills and creativity, you will develop and execute tailored internal communication plans that engage employees, promote understanding, and foster alignment within these specific areas.


Through your work, you will help us achieve our key purpose of protecting the interest of current and future energy consumers. Everything we do helps consumers by lowering bills, improving service quality and tackling climate change. You will also support our organisational change objectives through timely and high-quality internal comms and engagement campaigns, so that Ofgem is a dynamic and world-leading regulator that is pro-consumer and primed for the changes we're already seeing in energy.

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Person specification

Essential Criteria

First rate written and verbal communication skills, with the ability to create engaging and consistent content for different communication channels and audiences. (Lead criteria) Ability to develop and implement communication strategies and campaign plans, to achieve challenging communications objectives. (Lead criteria) Experience with content creation for various communication channels, such as newsletters, intranet, and email communications while ensuring it is in line with corporate and/or user-needs. Experience with digital communication tools and platforms, including content management systems, email campaign tools, and digital collaboration platforms (e.g. Microsoft Teams, Zoom, Google Meet, etc.). Experience of meeting the needs of multiple stakeholders within a complex organisation, including senior leaders, using diplomacy and tact combined with the ability to push back when necessary. Attention to detail and ability to manage multiple projects and deadlines.

Desirable Criteria

Understanding of measurement and evaluation techniques for assessing the effectiveness of internal communication initiatives. ###

Behaviours

We'll assess you against these behaviours during the selection process:


Seeing the Big Picture Communicating and Influencing Delivering at Pace

Benefits

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Alongside your salary of 34,123, OFGEM contributes 9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Ability and Experience.
When you press the 'Apply now' button, you will be directed to a Civil Service test - guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.


You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.


The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.


Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [

https://www.cifas.org.uk/fpn

].



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Emma Tosh Email : recruitment@ofgem.gov.uk
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Recruitment team

Email : recruitment@ofgem.gov.uk ###

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.




In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.