Job Description

There's no place like Heathrow when it comes to the scale of our ambitions. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.


Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.



As an Internal Communication Manager, you'll work in partnership with the internal communications team and your designated business unit(s) to deliver Internal Communications support across Heathrow. Sitting in the Editorial Team, your ideas, project management and creative approach will help ensure the Internal Communications Team supports the business and showcases the value of great internal communications. You'll be expected to have a good understanding of the business and the challenges facing teams around the airport. You will be a proactive communicator who reaches outside of the business to benchmark and apply best practice approaches to internal communications. You'll also play an important part in ensuring that the Internal Communications Team supports Heathrow's vision of "To be an extraordinary airport, fit for the future" while building trust and pride amongst all colleagues. The Role Holder will participate at Bronze Comms level when stood up in crises. This includes being on call during evenings and weekends.



Help embed the corporate strategy across Heathrow through daily communications Work closely with the Senior Editorial Manager to develop communications strategies and tactics to support the business, and suggest innovative ways to approach challenges Promote the role of Internal Communications to the wider business, demonstrating how it is 'adding value' to the business Work closely with the specific teams in your remit, taking clear ownership for and ensuring consistent and delivery of the corporate narrative and business priorities Work with stakeholders to draft, agree and implement communications plans and strategies which support their business needs and challenges The Role Holder will be part of a 'one communication team' approach, demonstrating the flexibility to operate within different functional teams as the need arises. Required to do "H2H" and "R2H" shifts across the year Possible requirement to be part of the IRT (Incident Response Teams - crisis communications) and required to be part of the Comms Cuts roster

Proven mid-level internal communications and engagement experience A track record in a similarly demanding or comparably sized organisation Confident multi-channel communicator who likes embracing change and spotting improvements, and helping others to do so Ability to work, at times, in a changing environment with some level of ambiguity while able to self-manage and sometimes to tight timeframes, and under pressure Understanding and experience of creating comms and engagement metrics to ensure the success of the plan and ability to drive change when these might not be working Ability to challenge and push the thinking of others outside normal practices and be the trusted comms and engagement advisor Maximising the use of our channel matrix, finding new and innovative ways to communicate to colleagues and the business.
Desirable:


Confident managing upwards and working with more senior stakeholders


#LI-HYBRID



There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.