Job Description

About Us

TIA Wheels is a leading supplier of high-quality wheels and components, providing reliable solutions to customers across the UK and beyond. Based in Telford, we pride ourselves on excellent service, technical expertise, and strong customer relationships.

The Role

As an Internal Customer Service Operator, you'll be the first point of contact for our customers, providing exceptional service and support. You will handle enquiries, process orders, and liaise with internal teams to ensure smooth and efficient service delivery.

Key Responsibilities

Answer and manage customer enquiries by phone, email, and online.

Process sales orders accurately and in line with company procedures.

Provide product information, pricing, and availability to customers.

Work closely with the sales, logistics, and technical teams to resolve issues.

Maintain accurate records in CRM/ERP systems.

Handle complaints or queries professionally and efficiently.

Support account managers with administration and customer updates.

Contribute to building strong, long-term customer relationships.

Skills & Experience

Previous customer service or internal sales experience (automotive/manufacturing sector desirable).

Excellent communication and problem-solving skills.

Strong organisational ability and attention to detail.

Confident IT skills (CRM systems, MS Office, Outlook, Excel).

Positive, team-oriented approach with a customer-first mindset.

What We Offer

Competitive salary with benefits.

Up to 25 days annual leave + bank holidays.

Pension scheme and training opportunities.

A friendly and supportive team environment.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Work Location: In person