Job Description

About Crossflight Limited

Crossflight is a trusted logistics partner offering premium international and domestic delivery solutions. With a commitment to exceptional customer service, operational excellence, and innovative logistics, we deliver tailored solutions to meet our clients' evolving needs.

Job Summary

The Internal Sales and Account Manager plays a key role in managing existing client relationships, identifying opportunities to grow revenue, and supporting new business development. This office-based role combines account management and sales activities to ensure high levels of customer satisfaction while meeting commercial objectives.

Key Responsibilities

Account Management

Serve as the primary point of contact for a portfolio of existing clients. Maintain regular communication with clients to understand their needs and ensure service satisfaction. Monitor client activity and proactively address any issues, working closely with the operations team. Prepare and conduct regular account reviews to identify service improvements and upselling opportunities.

Sales and Business Development

Develop and maintain strong relationships with new and existing clients to drive growth. Respond to inbound enquiries and qualify leads to support the external sales team. Identify cross-selling and upselling opportunities within existing accounts. Prepare quotes, proposals, and service agreements tailored to client needs. Support targeted outbound sales campaigns as directed by the Sales Director.

Administration and Reporting

Maintain accurate and up-to-date records on the CRM system. Generate regular reports on sales activity, account performance, and client feedback. Collaborate with the marketing and operations teams to ensure seamless service delivery and client communications.

Key Skills and Experience

Proven experience in internal sales, account management, or customer service within a B2B environment. Strong interpersonal and communication skills (written and verbal). Commercially astute with the ability to identify and convert sales opportunities. Ability to manage multiple tasks and prioritise effectively in a fast-paced office setting. Confident using CRM systems, Microsoft Office Suite (especially Excel), Gmail and general office software.

Desireable

Experience within logistics, courier services, or supply chain sectors. An understanding of delivery solutions and client service requirements in a time-sensitive industry.

Personal Attributes

Results-driven and self-motivated with a proactive approach. Strong team player with a collaborative mindset. Professional, customer-focused, and solution-oriented. Detail-oriented with excellent organisational skills.

What We Offer

Competitive salary based on experience. Performance-related commission scheme. 20 days' holiday, plus bank holidays. Pension scheme. Friendly, supportive team environment. Opportunities for career development and training.
Job Types: Full-time, Permanent

Additional pay:

Commission pay
Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person