Job Description

Grant UK is a leading and trusted provider of sustainable home heating solutions. We are a family owned and run company with a strong caring and supportive culture at the heart of the business.



We are looking for an enthusiastic and motivated Sales Coordinator to join our Internal Sales team.



Main Duties:



Processing all incoming sales orders from stockists and feeders Being first point of contact for sales support enquiries received into the business by telephone and email. Providing an outstanding customer experience in all interactions Managing the return and credit of products in line with our returns policy Resolving invoice queries and disputes Maximising opportunities to upsell Effective relationship management with our external sales team Building relationships with all merchants and installers within a designated sales area


Knowledge and Experience:



Excellent attention to detail Excellent literacy and maths Enthusiastic and motivated individual Able to work as part of a team as well as under your own initiative Computer literate - Excel and Word experience are essential, Sage is preferable Good problem solver Ability to grasp a good level of technical detail Excellent telephone etiquette and a natural flair for delivering an excellent customer experience


What we offer:

In-depth product training Life assurance benefit and pension Group healthcare insurance 23 days holidays On-site parking and on-site gym * Friendly collaborative work environment