Job Description

VJ Technology are looking for an Internal Sales Customer Support Executive to join us in our Glasgow office on a permanent basis.
Working hours are 40 per week Monday - Friday between hours of 8am-6pm with an hour unpaid lunch break.

VJ Technology is a UK leading distributor of fixings, construction, fasteners and building consumables to the construction and infrastructure sector. We are a team of over 160 knowledgeable professionals, and we pride ourselves on the customer experience.

Purpose

Provide sales, administrative and customer service support, to perform a variety of sales-related task's. Customer Support acts as a hybrid role, both customer facing and dealing with customers, whilst also being available for support for the wider team.

Day-to-day role

Manage straight to order accounts to increase sales team capacity

Answer departmental incoming enquiries either by telephone or e-mail.

First point of contact for sales-related telephone calls.

Raising purchase orders on suppliers - arrangement and tracking of deliveries to Customer.

Raising invoices on customer orders

To learn all aspects of business from quotation to order receipt, purchase order, through production at factory to dispatch and learn how to use the company software.

Produce quotations for our "standard" products and monitor / follow up on these quotations to convert to sales

Answer customer queries and liaise with all departments to resolve customer issues.

Manage telephone enquiries, specify products for customers' applications or pass more complex enquiries to the sales managers or branch manager.

Additional support as cover for absence.

Processing orders

Responsible for error logs and forms

Filing, Customer POD's, queries etc

Job Scope

The job has overall responsibility to improve the customer experience supporting the wider team, allowing better service to our customers. Supporting by directly dealing with our clients as well as providing assistance with other direct sales related tasks.

Skills you possess:

Experience of working in a quality-driven and customer-focused environment (desirable)

Internal sales experience & sales administration experience

Experience of communicating via telephone and emails

Experience of working in a customer service environment

Proficient IT Skills & knowledge

Computer literate

Experience of working within an office environment

If you feel you have suitable experience and this role sounds of interest, please apply today!

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay
Work Location: In person