Job Description

We are seeking a results-driven Internal Sales Manager to lead our clients telephone-based onboarding team.
Overview
This role is critical in driving revenue growth by managing and developing a team focused on onboarding new contractors and closing sales opportunities with high efficiency and conversion rates. The ideal candidate will have a proven track record in telesales or inside sales management and a passion for motivating teams to exceed targets.
Benefits

• Salary - 30,000 - 35,000 experience dependent + commission of up to 8000 annually.
• Career progression opportunities in a growing business
• 22 days holiday (plus bank holidays) increasing by a day each year up to 25 days
• Additional birthday holiday
• Opportunity to purchase an extra 3 days yearly through salary sacrifice scheme
• Access to health benefits scheme including optical and dental cover
• Free fruit on site with access to an onsite cafe, heavily discounted at 50%
• Free parking
• Staff rewards, including meals and holidays and spinning the wheel on a Friday

Responsibilities

• Team Leadership: Manage, mentor, and support a team of onboarding sales advisors, ensuring high levels of engagement, performance, and professional development.
• Sales Performance: Drive team performance to achieve and exceed monthly sales targets and KPIs, including call conversion rates.
• Onboarding Strategy: Oversee the end-to-end onboarding process for new customers, ensuring a smooth transition from lead to active user or client.
• Process Optimisation: Continually assess and improve onboarding scripts, sales techniques, and workflows to maximise team efficiency and close rates.
• Coaching & Development: Provide regular training, feedback, and coaching to the team, including call reviews and performance assessments.
• Reporting: Monitor and report on individual and team performance metrics, using data to drive informed decisions and improvements.
• Collaboration: Work closely with Marketing, Compliance, and Field Sales teams to ensure alignment and seamless contractor experiences.
• CRM Management: Ensure accurate and timely data entry in CRM systems, maintaining high standards of lead and contractor record integrity

Qualifications

• Proven experience in an internal sales or telesales management role, ideally within a fast-paced or high-volume environment.
• Strong leadership skills with the ability to inspire and drive performance in a team.
• Demonstrable success in managing onboarding or inside sales teams with high closing percentages.
• Excellent communication, interpersonal, and motivational skills.
• Data-driven mindset with experience in using CRM and sales analytics tools.
• Organised, detail-oriented, and able to thrive under pressure.
• Knowledge of onboarding best practices and customer journey management is a plus.
• Experience working within a regulatory framework would be advantageous

If you're ready to embrace a new challenge and make a real difference within a growing business, we'd love to hear from you!
We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
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Consultant
Katie Henry
+441904629009
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