Job Description

Reporting to the Branch Manager the Customer Service Advisor/Internal Salesperson undertakes work to support the team based in our Belfast Branch.

Key Duties and Responsibilities:

This role will primarily provide support to our customer facing teams.

Dealing with customers

Interacting with customers primarily via email but also some occasional telephone or face to face work Using the company computer systems to check stock, update the order book, check progress on orders, look at customer accounts and deal with general enquiries Keeping customers informed in a professional, timely manner Taking calls from customers to provide helpful, professional services

Other team activity

Checking of goods received and accurate preparation of any paperwork for goods for dispatch in accordance with company procedures Ensuring stock is kept tidy and stored in correct place General administration eg filing, arranging meetings

Other

To fully utilise information technology within company including online diary and email system To be aware of and work to the ISO and other quality standards held by AFC

Key qualities, experience and attributes required

Attention to detail Computer literate and able to bring about improvements in working practices Passion for customer service Willing to learn new skills Customer focused and comfortable chatting with customer face to face and over the phone Excellent customer service skills and a commitment to delivering the best possible service An interest in learning and personal development Interest in sales or previous sales role experience.
Job Types: Full-time, Permanent

Pay: From 24,700.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Free parking Referral programme Sick pay
Ability to commute/relocate:

Belfast BT3 9BP: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person