Job Description

Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring!
We're not your average Managed Services Provider. With an impressive nearon 5star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey.
What will you be doing?
Training Design and Development
Identify training needs across the business through consultation with managers, feedback and performance data
Design training materials, sessions, handouts and elearning content tailored to the business
Facilitate training with subject matter experts
Keep training content current, relevant and aligned with company policies, procedures and strategy
Training Delivery
Deliver engaging and interactive training sessions in various formats, such as inperson, online, blended, 1:1
Adapt delivery style to suit different learning preferences and levels of experience
Ensure all mandatory training is delivered and tracked
Reporting & Communication
Report regularly on training activity, completion rates and outcomes
Highlight gaps, risks or opportunities to L&D Manager
Communicate clearly with employees about training schedules, expectations and follow up actions
Evaluation & Continuous Improvement
Collect feedback from participants through anonymous surveys, assessments and observations
Evaluate effectiveness of training programs against agreed objectives
Recommend improvements to training programs based on feedback and business needs
Required Skills & Experience
Strong communications skills
Facilitation and presentation skills
Coaching ability
Organisation and planning
Interpersonal skills
Technical proficiency
Adaptability
Proven experience in delivering training sessions, workshops, or onboarding programs
Experience in developing training materials
Exposure to evaluating training outcomes and making improvements
Background in the telecommunications or IT industry
Recognised training qualification (e.g., CIPD L&D, TAP, Train the Trainer, or similar)
Experience in designing digital/elearning content
Knowledge of learning management systems (LMS) and training reporting
Knowledge of adult learning principles and instructional design

Who are Global 4?
Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our clients technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.
As a forwardthinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at nearon 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our clients with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an alltime high.
With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together, investing in our people and our product offering. If you're looking for a change, for a challenge, for reward, and can Work Hard, Play Hard, now is the time to join Global 4!
What benefits will you receive?
50% off broadband, completely free after two years.
25 days holiday plus bank holidays
5 additional days leave granted based upon length of service
Kudos Employee Recognition Scheme - Including Days Out
Buy & Sell holiday allowance scheme
Death in service benefit
Pension scheme
Complimentary fresh fruit, tea, and coffee (in Horsham office)
Friday drinks fridge
1,000 Refer A Friend Scheme.
Paid Charity leave

Skills Required