Job Description

Are you commercially- minded, highly organised, and able to thrive in a fast-paced environment? Do you have sales and administrative experience and the ability to work to strict deadlines whilst maintaining excellent customer care? If so we want to hear from you.
About the Role:
As an International Key Account Executive you will be responsible for supporting five Area Sales Managers and the Regional Director, along with their many customers.
Key responsibilities:
CUSTOMER FACING AND SUPPORT:

• Deal with daily orders, returns requests and queries received from customers from North, South and Eastern Europe.
• In conjunction with Area Sales Managers develop weekly email customer mailings focusing on new titles/authors/ series
• Solve and answer customer related queries and issues delegated by Area Sales Managers.

SALES MANAGEMENT SUPPORT:

• Run sales reports on available tools and apps (Business Objects, Bibilio, SAP).
• Monitor order dues and sales reports: collating sales information, bundle and merge data in Excel (pivot tables, vertical lookup).
• Manage relationships across a diverse internal network (Operations, Marketing, Customer and Credit Services).
• Manage customer distribution database (excel) and customer mailings.
• Manage monthly mailings of publishing programme (Bestsellers and Highlights).
• Provide back up for travelling for Area Sales Managers.
• Packing and posting of sales materials to Europe based Area Sales Managers and customers.
• Coordinate with Marketing Team on Order Form requests and adapt as necessary for local markets.

What you'll bring
Essential criteria:

• Experience in both commercial and administrative roles
• Demonstrable customer facing experience with excellent communication skills and a focus on friendly and efficient customer service.
• Ability to work well under pressure and to strict deadlines whilst juggling multiple responsibilities
• Excellent numeric and system skills and ability to learn new applications (SAP, Business Objects, Power BI, Biblio).
• Proficient in MS Word, Excel (formulas: Vlookup) and Powerpoint (design)
• Highly organised and good attention to detail
• Ability to work autonomously and to solve problems independently
• An interest in International markets and an enthusiasm for books and reading

Application instructions
Please apply with your CV and cover letter outlining why you are the right candidate for the role by 11:59pm on Sunday 21st September.
Please ensure you include a cover letter, as it is a crucial part of our assessment process. The cover letter offers an opportunity to show how your experience and interests align with the role requirements. Typically, we expect the cover letter to be no more than one or two pages in length.
Salary
Circa 31,000 dependent on how your skills and experience align to the role, plus bonus and benefits.
Hybrid working
While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will attend the office, based in London, twice a week.
Company: The Random House Group Limited | Job ID: 282634

Skills Required