Job Description

International Patient Coordinator

The Princess Grace Hospital, London

Full time 37.5 hours per week

Permanent

Salary: Up to 35,000 per annum plus excellent benefits

We are recruiting for an International Patient Coordinator to join our International Relations team at The Princess Grace Hospital. Within this role, you will provide a professional and efficient interpreting service to the hospital, ensuring the cultural needs of overseas patients are recognized and satisfied.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. To us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

To review admissions and outpatients lists and plan workload accordingly To explain and translate medical terminology and procedures, including consent forms To provide accurate and objective translation of messages, discussions and conversations between patient and hospital/medical personnel without subjective interpretation or summarization in order to facilitate complete understanding between parties Provide support and advice to immediate family members and ensure full communication of information regarding patient treatment and recovery Seek assistance from and communicate with hospital/medical personnel to ensure effective cross-flow of information regarding the administration and progress of prescribed treatments To develop a professional and sensitive relationship with the patient using tact and diplomacy to ensure the hospital is effectively meeting the needs/expectations of the patient and maximising customer satisfaction. To provide a sensitive and caring liaison point for the patient to discuss specific needs or concerns To advise and explain to hospital/medical personnel relevant cultural and religious beliefs which may affect health outcomes or create cross cultural conflict. To provide cultural awareness training to groups of staff as required To assist in dealing with complaints or concerns ensuring they are directed to the appropriate manager for resolution. To work with the International Relations Manager to develop the service provided to international patients throughout the hospital. To assist patients and their families to access other services outside the hospital e.g. accommodation, hairdressers, local mosques To orientate the patient and their family to the local area and other key areas in London. Written translation duties

A full job description can be provided upon request

What you'll bring:

Previous experience in a similar role within a hospital setting is essential Previous experience of dealing with embassies and insurers is essential Previous experience within Private Healthcare is highly desirable Arabic Speaking is essential Previous Arabic interpreting experience is essential Excellent Communication skills IT Literate

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.


By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You will be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.


Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

Unique and Individual

: We recognise and value everyone as unique and individual

Kindness and compassion:

We treat people with kindness and compassion

Honesty, integrity and fairness:

- We act with absolute honesty, integrity and fairness

Loyalty, respect and dignity:

We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


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