Job Description

Some careers shine brighter than others.If youxe2x80x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.The team also has a responsibility to protect the business by adhering to regulatory and reputational responsibilities, against a backdrop of delivering consistently good outcomes for customers whilst maximising commercial opportunities and minimising risk for the bank.The International Premier Relationship Officer role is part of the Premier Specialist team within UK Wealth Distribution. The team predominantly undertake customer interactions by telephone due to the overseas nature of our customers; however, they do have capability to meet customers on a face to face basis.This exciting opportunity is supported with an attractive reward package, including flexible benefits. There is a pension with employee contributions, multiple employee discounts and a competitive salary.Joining our team will provide you with a range of career options; you may progress to management or specialise in other areas such as financial planning and mortgage advice. HSBC also has national and global opportunities in Risk, Marketing, HR, IT, Commercial banking to name a few.The ability to speak Mandarin or Cantonese is essential for this role.In this role, you will:

• Provide a range of services to HSBC customers, supporting every life event, from opening an account, going to university, saving for a new home, to retirement.
• Build an on-going relationship with clients based on value and service, whilst providing an outstanding customer experience.
• Support International Premier Managerxe2x80x99s to manage client contact and service, resolving client enquiries.
• Gain a comprehensive knowledge of the Bankxe2x80x99s full range of products & services to enable you to connect the customer with other colleagues who can support their entire life journey.
• Working collaboratively with colleagues to ensure every need of the customer can be met within the wider Branch Network & Wealth Management teams.
• Prepare and complete documents, manage data input and report generation, ensuring documentation adheres to regulatory requirements.
• Liaise with support functions to follow through client purchase process requirements.
• Treat Customers Fairly with customer service being at the heart of all that you do.

To be successful in this role you should meet the following requirements:

• Experience working experience in a relevant role, i.e. customer services, relationship support.
• Relevant product knowledge including knowledge of core Retail Banking & Wealth products.
• A track record of gaining an understanding of customers' needs and delivering excellent customer service.
• Experience of consistently delivering a personalised, friendly & efficient service at all times.

This role is based in Central London.Opening up a world of opportunity

HSBC