Job Description

About ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the role:
Based on our Chelmsford campus, you will be responsible for providing expert immigration/visa advice to current and prospective international students. The International Student Advice Service also offers welfare guidance and support to students via our on- campus daily drop-in service, alongside a range of other digital platforms. In partnership with other members of the team you will be responsible for delivering orientation and welcome events across the academic year to help our new international students make a successful transition to life in the UK, and their studies at ARU.
With a degree or equivalent professional qualification, you must have experience of advice work, and knowledge of the immigration rules relating to students. You must also have a thorough understanding of the customer service needs of students and other stakeholders from diverse cultural backgrounds. You will have a sound knowledge of Microsoft Office applications and have excellent communication and presentation skills. Regular travel to other ARU sites will be required. The successful candidate will be expected to work on campus five days per week during our peak periods.
Informal enquiries can be made to Caroline Shanahan, Head of International Student Advice, at caroline.shanahan@aru.ac.uk or on 01223 698029
Find out more about and .
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
Committed to being inclusive and open to discuss flexible working.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes:
Please download the Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.

Skills Required