Job Description

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in our Rooms department (Front Desk - Housekeeping - Guest Services). That placement will start in Q1 2026 for a minimum of 6 months.


Secure a placement with a luxurious Five-Star hotel located in London The Peninsula London espouses luxury service, dedication to our customers, and commitment to our employees Learn and grow within a strong hospitality company focused on quality with our dedicated internship program

Key accountabilities

Assist in the check-in and check-out process for guests, ensuring a seamless and efficient experience. Support the front desk team with guest inquiries, requests, and complaints, resolving issues promptly and professionally. Gain hands-on experience in room allocation, ensuring accuracy and compliance with guest preferences and reservation details. Learn about hotel systems and software, such as property management systems (PMS), to support front desk operations and guest service processes. Shadow housekeeping staff to understand room cleaning procedures, quality standards, and inventory management practices. Participate in training sessions and workshops on guest service etiquette, communication skills, and problem-solving techniques. Assist in conducting room inspections to identify maintenance issues, safety hazards, and opportunities for improvement. Collaborate and shadow other departments, such as concierge and guest services, to ensure guest needs are met and operational efficiency is maintained. Take part in special projects and initiatives related to rooms division operations, such as guest satisfaction surveys, or sustainability programs.

General requirement

Good English communication (verbal, written) Must have the right to work in the UK Pleasant, courteous, and fun personality Internship Agreement - mandatory




Please be informed that the screening of the applications will start on 22nd October. We are delighted to receive your CV and will liaise with suitable candidates directly.