Job Description

At Lineage, helping to feed the world is more than a job -it'sa purpose we live every day.


Lineage is the world's largest and most innovative provider oftemperature-controlledlogisticssolutions with +20,000 colleagues globally.

If you open your fridge freezer, up to 20% of the productsyou'llsee have passed through a Lineage facility. We support customers who keep our schools and restaurants stocked and supplied as well as working with many of the UK's leading retailers.

We are currently recruiting for anInventory Control Clerkto join our customer support team at our fully automated facilitylocatedin Peterborough.

Working hours:

Monday to Friday 9:30am to 6pm,working 37.5 hours per week with 1 hour for lunch.

Salary:

25,584 per annum, paid monthly.

In this role you will:

Take an active role ininvestigating stock queries and discrepancies influenced by internal requests and customer queries. Support in systemically ensuring the smooth flow of stock inbound and outbound to ourColdstore. Action andmonitorthe site shared inbox, ensuring email queries are answered inan appropriatetimeframe. Provide excellent Customer Service to ournumerouscustomers through email and by phone. Maintain commitment and positive relationship with customers. Provide data to customers to improve performanceand support in ensuring the site meet KPIs. Manage the NCR process, ensuring customers are informed of any discrepancies. Set pick up's/delivery appointments based on service and schedule requirements. Interface with customer base tofacilitateproblem resolution and improvement opportunities. Ensure carrier/customer accessorial costs are communicatedtimely.

What are we looking for?

Professional customer services and organisation skills. Strong eye for attention to detail. Excellent verbal and written communication skills. Self-motivated, team player with the ability to use owninitiative. Administration skills - Knowledge on warehouse system software. Good numeracy and literacy skills. PC Literate including MS. Knowledge of customer care in shipping and transportation.

What's in it for me?

A permanent opportunity with a direct employer; we will not employ you through an agency. Opportunity to develop a career within an industry leading global company. Opportunity to earn an additional day of annual leave each year, up to the maximum of one extra week for length of service. Free onsite car park. Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice. Preferential rates for loans and savings offered through exclusive access to a credit union. Refer new employees and get generous financial reward through our referral scheme.

Job Reference: INDUK

Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.


At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.


Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.


We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.

Benefits

As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.


Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.


#INDER