Job Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included, please ensure that you meet ALL of the essential criteria before making an application. Please ensure that you complete ALL sections, your application may not be considered otherwise. Powys County Council welcomes applications in either Welsh or English, an application submitted in Welsh will not be treated less favourably than an application submitted in English. To change the language please click on the Cymraeg icon on the top right hand corner of the screen.
Job details
Job details Job reference Blank Date posted 14/10/2025 Application closing date 03/11/2025 Location TBA Salary Blank Package 37 hours per week, Permanent Contractual hours Blank Basis Blank Job category/type Blank Attachments Blank
Investigation Officer - Public Services Ombudsman for Wales Job description
Are you passionate about public services in Wales and ensuring that where services fall short, there is recourse through an independent complaints system? Do you have experience of complex complaint or regulatory and/or ethical standards investigations?
The Public Services Ombudsman is looking to recruit Investigation Officers, to investigate complaints from members of the public about unfair treatment or poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints made about Councillors within local authorities in Wales who may have breached their council's statutory code of conduct.
As an Investigation Officer, you will focus on the most serious cases and manage a caseload of varying complexity, across a multitude of areas. Delivering a good customer experience throughout the process, you will:

• Analyse detailed information to get to and understand the heart of the complaint
• Identify and promptly obtain evidence
• Reach evidence-based decisions and present these in cogent written reports
• Effectively engage with the complainant throughout the investigation
• Resolve cases through constructive engagement

There is a full job description and additional information on our website.
To apply
Please visit our website ( ) to access the recruitment pack.
Please submit your Application Form and Equal Opportunities Monitoring Form by email to: by 12 noon Monday 3 November 2025. We reserve the right to close this vacancy early should sufficient applications be received so do not delay in submitting your application.
Job title Investigation Officer - Public Services Ombudsman for Wales Job reference Blank Date posted 14/10/2025 Application closing date 03/11/2025 Location TBA Salary Blank Package 37 hours per week, Permanent Contractual hours Blank Basis Blank Job category/type Blank Attachments Blank Job description
Are you passionate about public services in Wales and ensuring that where services fall short, there is recourse through an independent complaints system? Do you have experience of complex complaint or regulatory and/or ethical standards investigations?
The Public Services Ombudsman is looking to recruit Investigation Officers, to investigate complaints from members of the public about unfair treatment or poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints made about Councillors within local authorities in Wales who may have breached their council's statutory code of conduct.
As an Investigation Officer, you will focus on the most serious cases and manage a caseload of varying complexity, across a multitude of areas. Delivering a good customer experience throughout the process, you will:

• Analyse detailed information to get to and understand the heart of the complaint
• Identify and promptly obtain evidence
• Reach evidence-based decisions and present these in cogent written reports
• Effectively engage with the complainant throughout the investigation
• Resolve cases through constructive engagement

There is a full job description and additional information on our website.
To apply
Please visit our website ( ) to access the recruitment pack.
Please submit your Application Form and Equal Opportunities Monitoring Form by email to: by 12 noon Monday 3 November 2025. We reserve the right to close this vacancy early should sufficient applications be received so do not delay in submitting your application.

Skills Required