Job Description

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Investigations Manager, Quality Assurance

Job Requisition ID: 36113
Job Closing Date: 28/01/2026
Birmingham, GBR, B1 1AY
JOB DETAILS
JOB BAND: E
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: Quality, Risk & Assurance
LOCATION: Birmingham
PROPOSED SALARY RANGE: 63,000 - 94,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLE
The BBC is committed to ensuring the highest standards of integrity across all areas of its operations. The Investigations Manager, Quality Assurance plays a critical role in fostering a culture of transparency, accountability and trust. The role coordinates between investigation teams and provides reporting to senior leaders about investigation team performance, standards and implementation of investigation outcomes. As a vital member of the Investigations Division, you will contribute to maintaining the safety, security and reputation of the corporation.
WHY JOIN THE TEAM
The Investigations Manager, Quality Assurance plays a pivotal role in ensuring efficiency, visibility and consistency across the investigation teams, helping to inspire trust and confidence in the investigation process across the BBC. This role offers a unique opportunity to oversee the investigation teams' performance, capacity and quality standards, working with senior leaders and peers to deliver protection to whistleblowers and improvements to organisational standards.
YOUR KEY RESPONSIBILITIES AND IMPACT
As Investigations Quality Assurance Manager your primary responsibilities include:

• Maintaining a dynamic understanding of all investigation teams' utilisation, performance, SLA compliance and quality performance. Providing regular reporting to senior stakeholders, specifically for non-editorial oversight groups, steering committees and performance reviews.
• Designing and performing quality assurance processes to validate evidential consistency. Leading on liaison with quarterly external quality assurance review, overseeing case management system operation, and evaluating use of AI tools.
• Evaluating and reporting to HR appeal panel hearings about the appropriateness of any investigative process challenged on procedural grounds within HR grievance proceedings.
• Owning logging and tracking of all actions and recommendations from investigation reports. Engaging with affected stakeholders to agree implementation strategies and prioritization and provide periodic action status reporting to OpCo.
• Engaging with HR and with the BBC whistleblower champion to prevent detriment to whistleblowers and ensure accurate, timely management reporting.
• Promoting awareness, trust and confidence in the whistleblowing process. Supporting Heads of Investigations with presentations and design of training resources. Leading analysis staff survey results connected to investigation performance.

YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA:

• Have experience handling HR-related workplace investigations in a global corporate environment and a good understanding of UK criminal law, including relevant legislation, codes of practice, guidance and operating procedures across whistleblowing and corporate investigations, often involving criminal and PIDA legislative enquiries.
• Hold relevant investigative (equivalent to PIP2 or higher) and ACAS qualifications, as well as professional institute membership(s), e.g. CIPD. Must have recognised interview training, e.g. PEACE.
• Demonstrate knowledge of evidence collection and handling and recording procedures, with experience of using case management softwares and evaluating opportunities to engage AI.
• Demonstrate ability to produce robust investigation reports for executive level audience (excluding regulatory or legislative bodies), clearly articulating case findings, conclusions and recommendations for resolution and prevention of recurrence.
• Demonstrate exceptional interpersonal and communication skills to manage difficult situations with resilience, sensitivity, professionalism and confidentiality.

Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
For any general queries, please contact:
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
Information at a Glance
This is your BBC
At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain.
Life at BBC
Here you will benefit from:

• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.

Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract.
Learn more about life at the BBC and our values in our candidate pack.
You belong
We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.
We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Find out more about diversity, inclusion and belonging in our strategy below.
Disability confident
We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:
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BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
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Skills Required