Job Description

Position:

Invigilator & Training Administrator

Reporting To:

Head of Customer Experience

The Company:

Citrus Training has become the UK's leading provider of safety training and NVQ assessments. This year we will train or assess over 32,000 delegates in over 200 course subjects or nationally recognised qualifications. Our refreshing and innovative approach to health and safety training is widely acknowledged as setting new standards within the industry. Established in 2004 we are widely recognised as the market leader in safety training. This rapid growth and outstanding success is because the company has been built from the best of best stock within the safety industry. With a blue-chip client list including Openreach, Balfour Beatty, Kier, Barratt Homes and Anglian Water, courses are delivered nationwide at dedicated training centres and at customer sites.

The Role:

This is an exciting opportunity to be part of the training support team at Citrus Training at our brand-new Leeds Training Centre. The position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation.

This is a customer facing role and the successful candidate will have responsibility for invigilating CSCS touchscreen tests, advising customers by phone, email or face-to-face on the correct test required for the relevant scheme cards. Setting up candidate tests on the Pearson Vue system in accordance with CITB scheme rules. Taking payments and sending booking confirmations. Assisting the Administration Department with all areas of administration.

Key Areas of Responsibility:

Advising clients and booking touchscreen tests, taking card payments and sending booking confirmation to clients/candidates

Invigilating touch screen tests

Notification of upcoming tests to the relevant Awarding Body within expected timescales

Meeting & greeting delegates/centre visitors

Ensuring acceptable ID is presented at time of test

Updating database with pre-and post- course information. Including CCTV and voice recordings

Liaising with Internal Verifiers and assisting with preparation for annual audits

To assist in other administration duties when required including, but not limited to:

Internal and external telephone calls, including covering other departments calls as and when necessary

Receipt and distribution of incoming and outgoing post

Production and despatch of course materials and paperwork

Receipt/production/despatch of all certificates and ID cards

Set up and clear down of classrooms as required for weekly course schedule

Management and replenishment of general stationery items, delegate refreshments.

Maintaining course paperwork archive and filing systems

Assisting the Administration Department with ad hoc duties and projects as required.

The Person:

Proven track record of working in a busy office environment is desirable Knowledge of CSCS and CPCS card schemes would be advantageous but not essential. Full training will be given. IT literate with knowledge and experience in Microsoft Office and use of database systems Excellent customer service and people skills with a commitment to upholding excellent customer service levels Self-motivated and able to work on their own initiative Keen eye for accuracy and attention to detail Strong time management and prioritisation skills Resilient and can work flexibly with changing priorities, whilst staying focused Approachable and professional.

Hours:

Monday to Thursday (08:30-17:30) and Friday (08:00-17:00)

Salary:

Competitive and subject to experience

Benefits:

Holiday - 25 Days per annum, plus bank holidays (3 or 4 days to be saved for a shutdown at Christmas). Company Sick Pay Health Cash Plan Employee Assistance Programme Life Assurance Workplace pension scheme Eye Care Scheme Free Parking

Our values

Where values lead, progress will follow

Working together toward one shared vision and goal requires Collaboration - sharing our expertise and striving for excellence together. This is the first step toward Trust. When we trust each other, we feel empowered to show Humility - being honest, asking questions, and seeking support when mistakes are made. Collaboration builds Trust. Trust enables Humility. Together, they power Continuous Improvement.

Equal Opportunities:

We are committed to equal opportunities in employment and service delivery. The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. It is the responsibility of all Citrus Group employees to always promote equal opportunities and diversity on behalf of the Company throughout the workplace.

Health & Safety:

All employees are required to undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures. This includes ensuring that health, safety, and welfare is promoted throughout the workplace and that reasonable care is taken to safeguard their own safety and that of others.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Company pension Free parking Life insurance Sick pay
Work Location: In person