Job Description

Job Introduction

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About Us

Bradford Children and Families Trust was established in April 2023 to enhance the quality and delivery of Children's Services across our district. Our purpose is clear, to ensure that our promise to improve the lives of children and young people in Bradford becomes a reality. It's a tough ask. It requires dedication, determination, and resilience - but under a new Chief Executive, Senior Leadership team and an unswerving drive to deliver the best outcomes, we are confident that we'll achieve our ambition - and yours.

About The Role

Bradford Children and Families Trust is seeking a motivated and skilled individual to join our Application & System Support team as an ISP Application Support professional. This is an exciting opportunity to contribute to the delivery of high-quality application support, maintenance, configuration, and development across the Trust.


You will play a vital role in ensuring our applications meet and exceed agreed service levels. You'll help develop innovative solutions to business challenges, drive efficiencies, and deliver excellent customer service.


Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Key Responsibilities

Support, maintain, configure, and develop applications as required. Contribute to continuous service improvement and uphold customer care values. Follow service management processes and use ITIL-based tools to manage service data. Collaborate with colleagues to identify and resolve system issues. Provide expert advice on emerging technologies and their potential for service enhancement. Proven ability to liaise effectively with external providers and technical consultants, ensuring that systems are performing optimally and are developed in line with evolving service demands. This includes managing relationships, coordinating technical input, and ensuring timely resolution of issues to support service delivery. Maintain accurate service documentation and ensure compliance with relevant legislation. Handle sensitive and confidential information responsibly. Deputise for the Senior ISP or line manager when required.

About You

In-depth knowledge of implementing, supporting, and developing appropriate technologies. Familiarity with the ITIL framework and service management tools. Proven ability to deliver excellent customer service and end-user support. Ability to work collaboratively with colleagues and stakeholders to deliver effective, user-focused solutions. At least one year's experience in an ICT business systems environment with a relevant BTEC National Level qualification, or several years' experience using advanced skills in ICT systems. Flexible Approach: demonstrate a proactive and adaptable mindset, capable of adjusting to changing priorities, tasks, and environments. A willingness to take on new challenges and support different areas of the team is essential. Team Player: someone who thrives in a collaborative setting, communicates effectively, and contributes positively to team dynamics. You'll be expected to work closely with colleagues across departments, share knowledge, and support others to achieve shared goals. Experience with Microsoft Power Automate and other Power Platform tools, with the ability to design, build, and maintain automated workflows. Strong troubleshooting skills, with a methodical approach to identifying and resolving technical issues. A keen interest in developing and supporting IT solutions, with a proactive attitude towards learning new technologies and improving existing systems. Ability to work collaboratively with colleagues and stakeholders to deliver effective, user-focused solutions.

As an employer we like to acknowledge our employees for their hard work and

commitment by giving them the opportunity to access a range of employee benefits, including;

The opportunity to give children and young people a childhood that they deserve Regular supervision to support development West Yorkshire Pension Fund membership - with generous employer contributions Competitive salary and pay progression structure Real living wage as the minimum rate of pay Supportive carer and parental policies Enhanced maternity, paternity and adoption leave Access to Occupational Health and confidential counselling services Supportive staff networks Access to Blue Light Card discounts Professional development/support Career progression Enhanced annual leave entitlement Social Worker Registration fees paid Employee Assistance

If you wish to discuss this role further, please contact Tom Beaumont; tom.beaumont@bradfordcft.org.uk Mob: 07483 972740

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Closing Date: 14th September

Salary

Band 6 - PO3, SCP 6 - 35, 25,989 - 46,142 per annum

Job Reference

bradfordcft/TP/653/332

Contract Type

Full Time / Permanent

Closing Date

14 September, 2025

Job Category

Finance & Resources

Location

Bradford, United Kingdom *

Posted on

01 September, 2025