Job Description

At Amplius, we're on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.


In our IT 1st Line Technical Support Analyst role, you'll be responsible for delivering a high-quality technology support and excellent customer service to all employees, ultimately applying proven techniques and procedures to ensure the solution of incidents, problems, and changes.


Location*: Hybrid, minimum of 1 day p/week in either our Boston or Milton Keynes office

Salary:

Up to 31,206.17 per year

Contract:

6-month contract

Your week

: 36.25 hours p/week


Snapshot of your role

This is what your day will look like as our IT 1st Line Technical Support Analyst:


The provision of IT telephone and email incident reporting support, ensuring that where possible incident calls are dealt with at the first point of contact. Ensure that all documentation and asset records are accurately maintained and that all key changes are communicated to all members of the team. Minimise disruption to users' work activities by taking personal responsibility and accountability for work undertaken, resolving incidents and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance. Provides excellent service to users by ensuring that all incidents and service requests are professionally and correctly prioritised, resolved effectively and respectfully communicated back to the user.
Your toolkit for success

To thrive in our IT 1st Line Technical Support Analyst role, you'll need:


Excellent Customer Service skills Good knowledge of IT systems, software, services and vendor interaction To be able to resolve technical issues and then communicate in a non-technical way To be able to produce training and product documentation.
Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit our customers.

Why join Amplius?

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.


Perks of working at

*Amplius

28 day's annual leave plus bank holidays, with the ability to carry over allowance and purchase more Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary Paid professional subscription for membership fees relating to your role Employee Assistance Programme offering free wellbeing tools, free flu jabs and more Health cash plan giving cash back for everyday health checks such as optical and dental Cycle to Work and Electric Car Lease schemes High street, holiday and gym membership discounts Plus lots more once you join!
The important stuff

We're dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Have any questions?Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.


Work Location: Hybrid remote in Milton Keynes MK7 6BZ