Job Description

IT Airport Engineer - London Heathrow Airport

You will provide smooth operation and uninterrupted service of the Airport Passenger Processing System by proactively addressing and resolving technical issues--ranging from routine maintenance to more complex, specialist-level challenges. This role is vital in maintaining operational excellence and customer satisfaction within the airport environment.

Key Responsibilities:

Proactive System Maintenance

: Conduct regular routine and preventative maintenance across a variety of passenger processing equipment to ensure flawless system performance at all times.

Incident & Service Request Resolution

: Swiftly respond to customer incidents and service requests routed through the Global Service Desk, resolving faults within established SLAs to minimize downtime.

Troubleshooting Expertise

: Efficiently identify and resolve airline host and connectivity issues, leveraging deep technical expertise to restore services quickly.

Clear Communication

: Maintain clear, continuous communication with colleagues and senior staff, ensuring timely updates to the Global Service Desk and tracking incident progress for smooth resolution.

Escalation Management

: Resolve escalated issues from Airport Technicians promptly, ensuring SLAs are met and customer satisfaction is maintained.

Training & Mentorship

: Provide on-site coaching and support to the Airport SSK Engineer, helping them enhance their skills and confidence in incident resolution.

Inventory & Parts Management

: Proactively identify spare parts needs and coordinate with the Global Service Desk to ensure quick resolution of any hardware-related issues.

Proactive Site Monitoring

: Conduct regular "floor-walking" and line-of-sight checks to identify potential issues before they become incidents, ensuring smooth operations and reducing reactive problem-solving.

What You Need:

Solid IT Knowledge

: Strong experience with Microsoft Desktop software is essential, ensuring full system functionality.

Networking & IT Proficiency

: Understanding of network protocols, server hardware, and configurations--ideal for troubleshooting and maintaining critical systems.

Certifications (CompTIA A+)

: While not mandatory, CompTIA A+ certification is highly desirable for enhancing technical proficiency.

Self-Starter with Growth Mindset

: A self-motivated individual who thrives in a dynamic environment, always eager to learn and adapt to new technologies or processes.

Excellent Communication

: Strong verbal and written communication skills, enabling effective interaction with both technical teams and non-technical stakeholders.

Physical Requirements:

Able to lift or push 20-40 kilograms of equipment if needed. Able to stand or kneel for extended periods of time. Able to use mechanical tools.

Work Details:

Schedule:

Rotational shifts, 4on 4 off,

commitment from 04:00 - 16:00 / 10:00 - 22:00*
Location: Airport-based Onsite

London Heathrow Airport*

Role is FTC 3 months with potential for extension.*

What we will offer:

Salary:

We offer

23,809.50

per annum + 160 per month for shift allowance

Perkbox discounts ESP Learning: Access to IT certifications like CompTIA, CCNA, ITIL, and Microsoft -- with a clear promotional path tied to your learning and development.

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers.



We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.



Join a team that prioritizes excellence--our ISO 9001 certification reflects our commitment to quality and superior customer service.



ESP Global Services is an equal opportunity employer.