Job Description

System management and development Serve as the expert and primary point of contact for the practice's main clinical software, telephone system and other integrated systems. Manage system upgrades, configuration, and maintenance to align with business requirements and regulatory standards. Analyse clinical and administrative workflows to identify opportunities for process improvement using IT solutions. IT support and infrastructure Provide technical support for all hardware and software issues, either by resolving them directly or by escalating to third-party providers.



Ensure the security and integrity of the practice's network, data backups, and communication systems. Manage IT assets & register, including procuring new hardware, software, and other IT equipment from the ICB Digital team Maintain relationships with external IT support and system vendors, managing service requests and ensuring effective service delivery. Data and information governance Ensure strict compliance with data protection laws, such as GDPR, and all NHS information governance policies. Oversee the quality and accuracy of all data within the clinical system, providing advice and training to staff.



Generate regular and ad-hoc reports for clinical audits, quality improvement initiatives (e.g., QOF), and internal performance management. Implement and maintain robust business continuity and disaster recovery procedures. Clinical system management Manage the day-to-day operation of the practice's clinical system including administration, user support, and troubleshooting. Act as Service Desk Officer to assist with IT related issues to the practice IT database systems *SystmOne, AccuRx and Teamnet etc, such as password and smartcard related issues, loss of service.



Data management and quality Ensure the accuracy and integrity of patient data by implementing and enforcing data quality protocols.Monitor data, code entries accurately, and ensure compliance with coding standards for reporting purposes. Oversight of the clinical coding, ensuring the correct and up to date use of SNOMED codes and templates are available on the system. IT infrastructure support Oversee the practice's overall IT infrastructure, including hardware, software, network, security.Provide technical support to staff and manage system updates and maintenance. Staff training and support Liaise with the HR Administrator to ensure IT related procedures are carried out regarding on-boarding new users including Smartcard management, and off-boarding users leaving the practice.



Liaise with the HR Administrator to deliver the IT aspects of the induction programme for staff and students and ongoing training as necessary for all practice staff such as e-mail, ICE, N365 etc. Responsible for Care Homes attached to the practice, setting up users and granting or removing access. Develop and deliver training sessions to help staff effectively use clinical and IT systems.Provide ongoing support and guidance to users. Liaison and communication Serve as the primary liaison between the clinical and administrative staff, the practice management, and any external IT or system suppliers.



System development and improvement Analyse and document user requirements for system improvements. Support the implementation of new functionality or changes to existing systems to enhance clinical processes and efficiency. Compliance and security Ensure all IT and clinical systems adhere to data protection laws (e.g., GDPR) and other relevant regulations (e.g.,Caldicott principles).Safeguard the confidentiality of patient information. Strategic planning Contribute to the practice's strategic development by leading on any changes of IT systems or innovative use of new and upcoming technologies and providing advice on IT and clinical systems and participating in planning for future technology needs.



Internal and external communication Manage and maintain Elmham Group of Practices social media. Assist with managing and developing the Groups website, ensuring friendly navigation and relevant, accurate and up-to-date information being published, in compliance with data protection legislation. Handling queries received from patients and the public via our social media. Assist with the organisation and administration of the health campaigns.



Data Reporting on communication issues, i.e., Friends and Families Tests and other surveys. Administration and Oversight Issue and receipt of standard communications and records between the Practice and the Health Authority. Liaise with PCSE regarding registrations and deductions as required. To liaise with patients, the public and other healthcare professionals as necessary.



Data Security To provide oversight and support for effective data control and information management in line with GDPR Health and Safety Ensure the Practice policies are understood and observed and that procedures are followed. Ensure the appropriate use of equipment and facilities and ensure the environment is maintained in good order. Take the necessary precautions to safeguard the welfare and safety of oneself and others in accordance with the Health and Safety at work act. General Other duties/holiday cover that may be required appropriate to the level and nature of the post.



Responsibility for the creation and updating of procedures notes for all tasks within the role. Proactively work to review process and implement improvements where possible. To be proficient at prioritising and organising workload Contribute to own supervision, development, and appraisal systems in line with Practice requirements. To undertake any training as deemed as necessary to carry out the full requirements of the post.



The Partners of the Practice retain the right to amend the in consultation with the post holder and any agreed changes will be notified in writing within a month of any agreement. To liaise with patients, the public and other professionals as necessary.