Job Description

We're looking for a proactive and enthusiastic

IT Apprentice

to join our team based in Liverpool to complete a 2-year apprenticeship. This role offers a fantastic opportunity to start your career in IT, providing front-line support to both internal and external customers. You'll play a key role in helping users access and make the most of our IT systems - problem-solving, troubleshooting and ensuring a smooth and efficient experience for everyone. The position is full-time, working on a rota basis between 8am-4pm, 9am-5pm or 10am-6pm, with occasional travel to our Warrington or St Helens offices once a week.



As part of your professional development, you'll work towards an NVQ Level 3 qualification in IT through structured work-based learning and on-the-job experience.



This position is offered as a Level 3 ICT Apprenticeship. Therefore, we are unable to consider applicants who already hold an equivalent qualification, or who have completed a significant portion of the apprenticeship content through other courses. This includes, but is not limited to,



A Level ICT / Computer Science Level 3 BTEC or Diploma in IT / Cyber Security


This rule ensures that the apprenticeship provides genuinely new learning and skill development in line with government funding requirements. To be eligible, candidates must typically have:



5 GCSEs (Grade A-C / 4 and above) including English and Maths (or be willing to complete Level 2 Functional Skills in these subjects during the apprenticeship), and
No existing Level 3 (or higher) IT qualification that substantially covers similar content. Additionally, as this is a two-year apprenticeship, applicants must have at least 2.5-3 years of continuous right to work in the UK at the point of application. Unfortunately, we are not able to offer visa sponsorship for this position.

What you will be doing:

Gather and analyse requirements to implement IT solutions. Provide IT support, troubleshooting hardware, software, and network issues. Install, configure, and maintain IT equipment per documented processes. Manage helpdesk tickets, ensuring timely resolution and escalation when needed. Maintain IT service standards, security, and compliance. Document technical processes, create user guides, and provide staff training. Support IT operations, ensuring adherence to policies and best practices.

What we are looking for:

We're looking for someone who is enthusiastic about building a career in IT and eager to learn through hands-on experience. You'll be motivated, reliable, and committed to delivering great service to both colleagues and customers. To succeed in this role, you should have:

A good educational foundation, with at least 5 GCSEs (or equivalent) at Grade 4/C or above, including English and Maths. The ability to successfully complete a pre-entry assessment with our training provider, showing you can achieve an NVQ Level 3 qualification in IT. A good track record of attendance, punctuality and conduct from school, college, or previous work experience. Strong IT literacy, with confidence using computers, mobile devices, and common software such as Microsoft Windows, Office 365, and other basic IT systems. Good analytical and problem-solving skills, with a logical and creative approach to resolving technical issues. The ability to work well both independently and as part of a team, demonstrating professionalism and a positive attitude. A customer-focused mindset, with the confidence to communicate clearly and professionally with people at all levels. A genuine commitment to personal and professional development, with a willingness to listen, learn and grow.

Interview Process:

Candidates will undergo in-person interviews at our Liverpool Office, consisting of competency-based questions. Interviews will take place on the 5th and 6th November 2025.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:



Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.