Job Description

Petroassist UK Ltd. is part of the Petrotec Group. We are a nationwide sales, service and installation business, selling and maintaining a range of forecourt equipment including Pumps, Payment Terminals, Tank Gauges and other ancillary equipment. Petroassist UK is also the approved Wayne distributor in the UK and Ireland.

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Position Summary:

We are looking for a motivated and tech-savvy individual to join our IT team as an IT Assistant Apprentice. This is an exciting opportunity to gain hands-on experience in a professional IT environment while studying toward a recognised qualification. You will support the team in providing IT services across the organisation, learning essential skills in hardware, software, and network support.

Key Responsibilities:

Assist in providing first-line technical support to users, both in-person and remotely. Help with the setup, configuration, and deployment of IT equipment including PCs, laptops, printers, and mobile devices. Support software installations, updates, and troubleshooting. o Log and track IT issues using the internal helpdesk system. Learn to diagnose and resolve basic hardware and software problems. Assist with user account setup, password resets, and access permissions. o Support the maintenance of IT asset records and inventories. Learn about cybersecurity, data protection, and IT best practices. o Shadow and work alongside experienced IT professional to develop core technical and customer service skills Requirements: A genuine interest in IT and technology. Basic knowledge of computers, operating systems, and common applications. o Good problem-solving and communication skills. Willingness to learn and take direction. Ability to work well within a team. GCSEs (or equivalent) in English and Maths (Grade 4/C or above preferred). Eligible and committed to completing an IT Apprenticeship qualification.

Desirable:

Any previous experience in an IT or technical support role (including personal or school projects). Awareness of networks, Microsoft Office 365, or Windows operating systems.

Benefits:

Full training and support towards a nationally recognised IT qualification. On-the-job experience with real responsibility. Mentorship from experienced IT professionals. Potential progression to a full-time IT role upon successful completion of the apprenticeship
Job Types: Full-time, Permanent

Pay: 8.00-21.20 per hour

Expected hours: 37.5 per week

Benefits:

Additional leave Company pension Life insurance On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Loanhead EH20 9HT: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person