Job Description

We are looking for an IT Assistant full or part time to work with our friendly and supportive team at Faversham Medical Group working at Faversham Medical Practice and Newton Place Surgery.
Employment will be by Faversham Medical Group. However, this role is an Additional Roles Reimbursement Scheme (ARRS) funded role across Faversham Primary Care Network (PCN)
This position requires working Bank Holidays due to our Urgent Treatment Centre being open 7 days a week 8am to 8pm.
Main duties of the job
The purpose of the role is to support Faversham Medical Group [FMG] with IT services across Faversham Primary Care Network [PCN]:
Being responsible for supporting the organisation by maintaining its technology and by supporting the IT Manager of FMG.
Undertaking a variety of IT duties to assist in the smooth running of the practice.
Assisting with the creation and successful implementation of a wide range of IT platforms.
About us
Faversham Medical Group consists of 2 GP surgeries; Faversham Medical Practice and Newton Place Surgery. We also run an Urgent Treatment Centre based at Faversham Health Centre.
We are a friendly and supportive team.
Faversham is a beautiful, historic market town. It is close to the vibrant city of Canterbury; just 60 miles from London and yet within easy reach of attractive coastline areas and beaches.
Details
Date posted
04 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,071 to 25,674 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A0646-25-0013
Job locations
Faversham Health Centre
Bank Street
Faversham
Kent
ME13 8QR
Newton Place Surgery
Newton Road
Faversham
Kent
ME13 8FH
Job description
Job responsibilities
The duties and responsibilities to be undertaken by the IT assistant may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the IT Manager/Business Managers, dependent on current and evolving practice workload and staffing levels:
Act as the initial point of contact for Faversham Medical Group staff seeking IT support, providing prompt resolution to technical issues to minimise service disruptions.
Log, track, and manage IT support requests with external service providers, ensuring timely follow-up and resolution of issues.
Provide frontline support for various IT systems, including PCs, laptops, printers, tablets, telephones, touchscreen kiosks, and card machines. Troubleshoot hardware, software, and network issues, ordering replacements, and escalating complex problems when necessary.
Support the setup of new staff, including workstation preparation, account creation [Including but not limited to Windows, EMIS, NHS Mail, eConsult, IP phone system], and providing basic IT induction.
Maintain the IT asset register, and conducting regular audits to ensure accurate inventory and manage stock.
Develop expertise in clinical software, EMIS, and become a key resource for staff training and support.
Assist the IT Manager to:
Install, configure, and maintain IT hardware and software, including phone systems and the clinical systems user base, ensuring systems are secure and fully operational across the organisation.
Administer and maintain local IT infrastructure, including structured cabling, network distribution and workstation cable management.
Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.
Support clinical systems like EMIS, offering staff training and troubleshooting assistance as a key user.
Carry out IT-related projects such as system upgrades, migrations, and process automation.
Ensure compliance with the Data Security and Protection Toolkit [DSPT] and other relevant IT policies and standards.
Act as a point of contact for third-party vendors regarding warranty issues, procurement, and support claims.
Develop and maintenance of Practice documentation, resources, training manuals, and user guidance to promote staff understanding and support.
Relocate and reconfigure IT equipment during internal moves to ensure continued operational efficiency.
Maintain the functionality of digital systems, such as waiting room displays, touchscreen kiosks, and meeting screen setup.
Provide advice and solutions for technical issues, ensuring minimal recurrence.
Deal with other tasks and projects as and when required, including complex queries, backups, and virus protection tasks. Job description
Job responsibilities
The duties and responsibilities to be undertaken by the IT assistant may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the IT Manager/Business Managers, dependent on current and evolving practice workload and staffing levels:
Act as the initial point of contact for Faversham Medical Group staff seeking IT support, providing prompt resolution to technical issues to minimise service disruptions.
Log, track, and manage IT support requests with external service providers, ensuring timely follow-up and resolution of issues.
Provide frontline support for various IT systems, including PCs, laptops, printers, tablets, telephones, touchscreen kiosks, and card machines. Troubleshoot hardware, software, and network issues, ordering replacements, and escalating complex problems when necessary.
Support the setup of new staff, including workstation preparation, account creation [Including but not limited to Windows, EMIS, NHS Mail, eConsult, IP phone system], and providing basic IT induction.
Maintain the IT asset register, and conducting regular audits to ensure accurate inventory and manage stock.
Develop expertise in clinical software, EMIS, and become a key resource for staff training and support.
Assist the IT Manager to:
Install, configure, and maintain IT hardware and software, including phone systems and the clinical systems user base, ensuring systems are secure and fully operational across the organisation.
Administer and maintain local IT infrastructure, including structured cabling, network distribution and workstation cable management.
Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.
Support clinical systems like EMIS, offering staff training and troubleshooting assistance as a key user.
Carry out IT-related projects such as system upgrades, migrations, and process automation.
Ensure compliance with the Data Security and Protection Toolkit [DSPT] and other relevant IT policies and standards.
Act as a point of contact for third-party vendors regarding warranty issues, procurement, and support claims.
Develop and maintenance of Practice documentation, resources, training manuals, and user guidance to promote staff understanding and support.
Relocate and reconfigure IT equipment during internal moves to ensure continued operational efficiency.
Maintain the functionality of digital systems, such as waiting room displays, touchscreen kiosks, and meeting screen setup.
Provide advice and solutions for technical issues, ensuring minimal recurrence.
Deal with other tasks and projects as and when required, including complex queries, backups, and virus protection tasks.
Person Specification
Knowledge and Skills
Essential

• A great working knowledge of computer and other skills relating to computers and IT (as well as a passion for all things digital media)
• To effectively communicate with different groups and individuals in various situations.
• Ability to troubleshoot and repair issues.
• Excellent communication and interpersonal skills.
• Able to prioritise and manage own workload.
• Ability to analyse and interpret information and present results in a clear and concise manner.
• Able to work to deadlines whilst maintaining data protection and confidentiality.
• Able to demonstrate commitment and understanding of confidentiality in relation to the post.
• Ability to work under pressure and with flexibility.

Desirable

• Evidence of organisational skills.

Qualifications
Essential

• GCSE grade A to C in English & Maths or equivalent level.
• IT recognised qualification appropriate for the role.

Experience
Essential

• Excellent working knowledge of various IT systems including Microsoft Packages and Website tools.
• Proven experience working within a role that would provide you with the necessary transferable skills required to undertake the role effectively.
• Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
• Experience of working within a team.
• Developing presentation materials & reports.

Desirable

• Experience of undertaking an IT support role.
• Experience of networking
• Experience using EMIS software.
• NHS or recent practice experience.

Other
Essential

• Evidence of the ability to grasp new concepts and work on a self-directed basis.
• Demonstrate due regard for safeguarding and promoting the welfare of children.
• Interest in/aptitude for learning new skills/taking on new challenges.
• Ability to work Bank Holidays

Desirable

• Evidence of recent self-directed learning or development.

Person Specification
Knowledge and Skills
Essential

• A great working knowledge of computer and other skills relating to computers and IT (as well as a passion for all things digital media)
• To effectively communicate with different groups and individuals in various situations.
• Ability to troubleshoot and repair issues.
• Excellent communication and interpersonal skills.
• Able to prioritise and manage own workload.
• Ability to analyse and interpret information and present results in a clear and concise manner.
• Able to work to deadlines whilst maintaining data protection and confidentiality.
• Able to demonstrate commitment and understanding of confidentiality in relation to the post.
• Ability to work under pressure and with flexibility.

Desirable

• Evidence of organisational skills.

Qualifications
Essential

• GCSE grade A to C in English & Maths or equivalent level.
• IT recognised qualification appropriate for the role.

Experience
Essential

• Excellent working knowledge of various IT systems including Microsoft Packages and Website tools.
• Proven experience working within a role that would provide you with the necessary transferable skills required to undertake the role effectively.
• Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
• Experience of working within a team.
• Developing presentation materials & reports.

Desirable

• Experience of undertaking an IT support role.
• Experience of networking
• Experience using EMIS software.
• NHS or recent practice experience.

Other
Essential

• Evidence of the ability to grasp new concepts and work on a self-directed basis.
• Demonstrate due regard for safeguarding and promoting the welfare of children.
• Interest in/aptitude for learning new skills/taking on new challenges.
• Ability to work Bank Holidays

Desirable

• Evidence of recent self-directed learning or development.

Skills Required