Job Description

About Job Role:

We are currently seeking an experienced IT Business Analyst to drive business process and systems analysis in support of our strategic objectives. This role involves gathering and translating business requirements into clear, actionable technical specifications, performing gap analyses, and ensuring alignment between proposed solutions and business needs. The analyst will work closely with cross-functional stakeholders and offshore teams, supporting User Acceptance Testing (UAT) and facilitating effective communication throughout the development lifecycle. A key responsibility includes tracking tasks to ensure timely delivery and leading Agile ceremonies to maintain project momentum. The ideal candidate will have hands-on experience with payment gateways, collections systems, and transaction processing. See the specific duties and responsibilities for the role below.

Duties and Responsibilities

:

Lead the analysis and design of business processes and systems to support company-wide strategic initiatives. Collaborate with stakeholders (underwriters, claims, customer service, actuarial teams) to gather, analyze, and document business requirements. Translate business needs into functional and non-functional specifications. Perform gap analysis and impact assessments related to proposed changes. Support UAT planning, execution, and defect tracking with business teams. Project Coordination by collaborating with offshore teams. Assist the project manager in planning, monitoring, and reporting on project progress. Coordinate with global and regional clients, with hands-on experience in payment gateways, collections lifecycle, and transaction processing. Track tasks, deliverables, and timelines to ensure project milestones are met. Coordinate between development, QA, business, and third-party vendors. Facilitate daily stand-ups, sprint planning, and retrospective meetings if working in Agile.

Skills and Relevant Experience:

10-12 years' experience as a Business Analyst in insurance or financial services. In-depth knowledge of UK motor insurance processes. Strong understanding of SDLC and methodologies such as Agile / Scrum / Waterfall. Proficient in tools like JIRA, Confluence, MS Project, Visio, Excel. Experience in data analysis, system integration projects, or digital transformation is a plus. Excellent documentation skills: BRD, FRD, process flows, use cases, user stories. Leverage knowledge of UK motor insurance lifecycle (quoting, underwriting, policy issuance, mid-term adjustments, renewals, cancellations, claims). Support system changes related to FCA regulations, MID (Motor Insurance Database), DVLA integrations, and claims systems. Assist with the implementation or enhancement of core insurance systems.
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 54,900.00 per year

Benefits:

Flexitime Health & wellbeing programme Life insurance
Schedule:

Day shift Monday to Friday
Work Location: In person