Job Description

We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment.



We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.



We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

Your Role and What You'll Be Doing

At Irwin Mitchell, we're passionate about delivering exceptional experiences for our colleagues and clients. As we continue to evolve our technology landscape, we're looking for an experienced IT Change Manager to lead and embed a structured, people-focused approach to change across our IT services.



This is a key role within our IT Service Management team, offering the opportunity to shape how change is delivered, governed, and communicated across the organisation. You'll be instrumental in ensuring that our change processes are robust, transparent, and aligned with business priorities--minimising risk while maximising value.



As IT Change Manager, you'll take ownership of the end-to-end change management process. Your responsibilities will include:


Leading the IT Change Management function, ensuring all changes are assessed, authorised, and implemented in line with ITIL best practices Managing the Change Advisory Board (CAB), facilitating regular meetings and ensuring effective decision-making across stakeholders Working closely with service owners, technical teams, and project managers to coordinate change activity and ensure alignment with strategic goals Developing and maintaining change policies, procedures, and documentation, ensuring they are clear, accessible, and regularly reviewed Monitoring and reporting on change performance, using KPIs and metrics to identify trends, risks, and opportunities for improvement Championing a culture of accountability and continuous improvement, helping teams understand the value of structured change and how it supports service stability and innovation Supporting incident and problem management processes, ensuring changes are appropriately linked and lessons learned are captured

About You

Proven experience in IT change management, ideally within a complex, multi-site organisation Strong knowledge of ITIL principles, with a focus on Change, Incident, and Problem Management Excellent stakeholder engagement skills, with the ability to influence and build trust across technical and non-technical teams A structured and analytical approach, with the ability to assess risk, prioritise effectively, and make sound decisions under pressure Confidence in facilitating meetings and presenting to senior stakeholders, including CAB and governance forums Experience with ITSM tools, such as ServiceNow or equivalent platforms

Our Benefits - What We Can Offer You

25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too. Generous and flexible pension schemes. Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid) Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.



We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!



Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.



Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

Additional Information

As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.



We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.



The employment screening process will fully comply with Data Protection and other applicable laws.



Irwin Mitchell LLP is an equal opportunity employer.