Job Description

Working as part of a team providing 24/7 support to over 18,000 customers with in-hours BAU support, planned out-of-hours work and out-of-hours support on an on-call basis. Requirements

• Client move-in and move-out
• Site Audio Visual (AV) Meeting Room technology (BYOM, Teams, Zoom)
• Wi-Fi, ethernet, networking, telephony (Avaya, RingCentral)
• Staff on-site support
• Liaising with TOG third party suppliers for network, ISP, AV, meeting room tech & building access control
• Charged Services
• Client requested works in office and comms rooms
• Comms room access for installation of client servers and network equipment
• Custom configurations of networks and patching
• Aiding the IT Sales team in the Sales Process
• Bespoke network & meeting room setups
• Administration of Services
• Ensure that Moves, Changes, Adds and Cancellations are recorded, and client billing is kept up to date
• Management of engineer time and changeable hours

• Confident working with third party tier one providers such as Exponential- E, Colt Telecom
• Experience working with networking fundamentals - VLANs, NAT, L2 switching technologies (STP, RSTP, VLANs, trunking) and L3 switching (SVIs, inter-VLAN routing)
• Deep knowledge of IP4 networks, sub-netting & segment distribution
• Experience of Virtual Private Networking including IP Security Installation and configuration of Layer 2 switched networks and Layer 3 routed networks
• Proven experience as an IT engineer in a customer facing role
• Experience in a service-oriented organisation
• Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
• Although not mandatory, an ITIL certification and experience of working within the framework would certainly be preferred.
• College diploma or university degree in the field of computer science and/or be able to clearly demonstrate relevant experience in a similar role(s).
• Possess industry recognised certifications e.g. CompTIA Network +, CCNA, ACMA, JUNOS

• Pension Plans
• Life Assurance
• Hybrid Working
• Training & Development
• Employee Assistance Programme - Counseling