It Computer Operator

Northampton, United Kingdom

Job Description

Howden Joinery are looking for an IT Computer Operator based in our Northampton office in Brackmills Business Park. Reporting to the Shift Leader, this is a role that would suit someone with some Computer Operator experience or someone from a Service Desk/Desktop Support position looking for the next step in their career. As a Computer Operator, you will be responsible for monitoring and controlling computer systems daily and will also provide 1st line Support when the Service Desk partners operating hours finish. You’ll need to be self-motivated and a confident communicator as you’ll be acting as the first point of contact and escalating issues when needed. This is a 12hr shift based role (24 x 7) which does include a 10% shift allowance. It would, therefore, be highly beneficial if you have worked in a shift based role before. Key skills and experience required:

  • Basic knowledge of Wintel / PC Usage / Microsoft Outlook
  • An understanding and previous experience of using a call logging system
  • Previous experience working in a shift based Operations environment
  • Exceptional verbal and written communication skills are essential
  • Able to build rapport with support teams, users and third party contacts.
  • Confidently able to work as part of a team and use own initiative to highlight potential issues.
  • Ability to produce reports using Excel and PowerPoint would be an advantage.
  • An understanding of ITIL would be desirable.
Howdens Joinery is a highly successful business, with more than 800 depots nationwide and more than 11,000 staff. Last year our sales reached circa £2 billion and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values. We have a very competitive salary and benefits package, annual company bonus and a contributory pension. There is also great coffee and other refreshments and snacks, onsite car parking, subsidised gym membership, exceptional social events and a friendly and supportive working environment. As well as the opportunity to develop within a high profile FTSE 100 company, you will be part of a rewarding organisation recognised for excellence in the workplace in the Sunday Times Best Companies to Work For. #LI-HG1

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Northampton, United Kingdom
  • Education
    Not mentioned